Good to obtain feedback
September 18, 2019

Good to obtain feedback

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle FLEXCUBE

We are using Oracle Flexcube as core baking system. I noticed that it is flexible and parameterized. This can be integrated easily with any other system, is user-friendly and has a good back-end. One thing that I do not like about Flexcube is that frontline system workflow is not really fit for a commercial bank operation, it needs many customizations to fit the bank workflow requirement.
  • Parameterised
  • Flexible product set-up
  • Multiple modules available
  • User-friendly
  • Improve workflow for frontline user
  • Established own implementation resource rather than use a partner
  • It would be good if Oracle maintained a local support office in Cambodia
  • A little bit of high-cost investment in both hardware and license
  • High maintenance cost
  • Even at the high cost it has the capacity and allows the bank to integrate with other systems and enable us to go into the Cambodian market faster.
Multiple module availability which is fitted to the bank requirement and this has been used by about 40% of the banks in Cambodia.
Implementation support being done by an Oracle partner with less care than Oracle's resource. Most of the resources from the partner are weak in knowledge and we need a longer time to resolve fixes.

Do you think Oracle FLEXCUBE delivers good value for the price?

No

Are you happy with Oracle FLEXCUBE's feature set?

No

Did Oracle FLEXCUBE live up to sales and marketing promises?

No

Did implementation of Oracle FLEXCUBE go as expected?

No

Would you buy Oracle FLEXCUBE again?

No

As I mentioned in the earlier section, this is a good application and parameterized but need more room to improve in frontline workflow and no local support office.