Manhattan Active® Customer Engagement vs. ServiceNow Customer Service Management
Manhattan Active® Customer Engagement vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Manhattan Active® Customer Engagement | ServiceNow Customer Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Manhattan Active® Customer Engagement | ServiceNow Customer Service Management | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Manhattan Active® Customer Engagement | ServiceNow Customer Service Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Manhattan Active® Customer Engagement | ServiceNow Customer Service Management | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.6 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Front Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Manhattan Active® Customer Engagement | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | 8.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Manhattan Active® Customer Engagement | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | Manhattan Associates
| ![]() ServiceNow
|
Pros | Manhattan Associates
| ![]() ServiceNow
|
Cons | Manhattan Associates
| ![]() ServiceNow
|
Usability | Manhattan Associates No answers on this topic | ![]() ServiceNow
|
Support Rating | Manhattan Associates No answers on this topic | ![]() ServiceNow
|
Alternatives Considered | Manhattan Associates
| ![]() ServiceNow
|
Return on Investment | Manhattan Associates
| ![]() ServiceNow
|
ScreenShots |