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Manhattan Active Customer Engagement vs. Showpad eOS®

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Showpad eOS®

    Score7.9 out of 10
    N/AShowpad is an Enablement Operating System (eOS™) that aligns sales and marketing teams around high-impact buyer interactions while generating the insights needed to continuously improve conversion rates.N/A
    Pricing
    Manhattan Active Customer EngagementShowpad eOS®
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementShowpad eOS®
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—There is also an Ultimate package available. Pricing for Ultimate is available by custom quote only. Contact Showpad for Ultimate pricing.
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementShowpad eOS®
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    Bigtincan
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    85%
    Would buy again
    11 Answers
    Delivers good value for the price
    No answers on this topic
    75%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    85%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    71%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Manhattan Active Customer EngagementShowpad eOS®
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Paperflite
    Score8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Scratchpad
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementShowpad eOS®
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.4
    (16 ratings)
    Support Rating
    -
    (0 ratings)
    7.7
    (3 ratings)
    User Testimonials
    Manhattan Active Customer EngagementShowpad eOS®
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Bigtincan
    Any person who is interested in understanding the level of engagement from a client needs Showpad. It is a must-have software if you have people within your organization that are customer-facing. If your role is primarily communicating with employees within your own organization, then this software might not be as useful to you. For those in sales, account management, or who needs to know if your recipient has seen your emails/content, this is a useful tool.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Bigtincan
    • User-Friendly. The ability to easily customize to fit your needs
    • Delivering content easily and quickly, reducing cost for print, and out of date information
    • Reporting. Providing the analytical function to track what content has been utilized or not utilized and become more efficient in the type of information you share
    • Offline Use. The ability to be able to view content offline
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Bigtincan
    • Version control is an issue. Would be nice to go back to previous versions of a file.
    • The in-app viewing experience feels a little rigid. Prefer to download the files before viewing.
    • The main landing page is a little more cluttered than I would like.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Bigtincan
    I have not been involved with support from Showpad so I am not entirely sure. However, we have received some emails from our help desk about an outage and it seems like it didn't last very long so I would say that it was pretty effective support to that extent.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Bigtincan
    The only option our company used was cloud-based file-sharing services (Box, Dropbox, etc) and emails like Outlook or Gmail. Both options make it hard for version control and for ease of navigation. Generally, end-users had an easier time finding content on Showpad.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Bigtincan
    • It has improved sales reps in becoming audible ready on different topics via lots of practice via LearnCore.
    • It has made the job more interesting by employing competitions.
    • It has made our reps more polished and client facing out in the field and has reduced ramp up time on new hires.
    Incentivized
    Read full review
    ScreenShots

    Showpad eOS® Screenshots

    Screenshot of Content relevant to an opportunity, recommended by marketing and machine learning.Screenshot of A secure branded environment, used to share content and collaborate with buyers and colleagues.Screenshot of Showpad analytics, that support content decisions based on measured performance, and helps users coach their sales teams on best practices.