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Manhattan Active Customer Engagement vs. Spreadsheet Server

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Spreadsheet Server

    Score7.6 out of 10
    N/AThe Spreadsheet Server platform is designed to work as a Microsoft add-in to provide live reporting data and analysis from the user’s ERP solution into Excel. The vendor aims to help users eliminate the hassle of re-keying or downloading any data into spreadsheets make that spreadsheet an integral part of their business environment.N/A
    Pricing
    Manhattan Active Customer EngagementSpreadsheet Server
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSpreadsheet Server
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Prices can be different for any company interested in Spreadsheet Server depending on size and who should be involved. Feel free to contact us for a free demo to see if it is the right reporting tool for you.
    More Pricing Information
    Features
    Manhattan Active Customer EngagementSpreadsheet Server
    Security
    Comparison of Security features of Manhattan Active Customer Engagement and Spreadsheet Server
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spreadsheet Server
    7.0
    7 Ratings
    16% below category average
    Role-based user permissions00 Ratings7.07 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Manhattan Active Customer Engagement and Spreadsheet Server
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spreadsheet Server
    6.7
    6 Ratings
    15% below category average
    Dashboards00 Ratings6.06 Ratings
    Standard reports00 Ratings8.06 Ratings
    Custom reports00 Ratings6.06 Ratings
    Customization
    Comparison of Customization features of Manhattan Active Customer Engagement and Spreadsheet Server
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spreadsheet Server
    7.0
    6 Ratings
    8% below category average
    Plug-ins00 Ratings7.06 Ratings
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    Manhattan Active Customer EngagementSpreadsheet Server
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    Simplify360
    Score7.8 out of 10
    QuickBooks Self-Employed (discontinued)
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSpreadsheet Server
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSpreadsheet Server
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Insightsoftware, Inc
    Spreadsheet Server is a set it and forget it type of thing. However, if you are wanting to change up the data you get on a regular basis, this may not be the product for you.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Insightsoftware, Inc
    • It's easy to use and learn how to create new spreadsheets.
    • Spreadsheet Server makes it easy to create custom financial statements for your company. It is a great tool to use with Vista by Viewpoint.
    • We can create custom graphs and KPI's in Spreadsheet Server.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Insightsoftware, Inc
    • The only issue that we came across, is that not all of our companies have the same financial structure as each other. So the GLs we use for one report, would not necessarily work for all the other companies. We did not want to create separate reports for each company either. We did find a workaround in that we created a lookup tab with GLs to use for each category for each company, then used v-lookup to pull those GLs over. This workaround worked great, but it would have been nice to have something built in to cover this.
    Incentivized
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    Insightsoftware, Inc
    Very easy to use and user friendly.
    Incentivized
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    Usability
    Manhattan Associates
    No answers on this topic
    Insightsoftware, Inc
    Easy to use and flexible.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Insightsoftware, Inc
    Customer Relations reaches out to me periodically.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Insightsoftware, Inc
    Vista did not offer reporting that met our needs. We were not able to easily customize the standard reports to fit our company needs. We are able to create different reports depending on management's needs and level. It is easy to create reports for auditors as well in Spreadsheet Server.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Insightsoftware, Inc
    • Allows us quick access to cash flow statements which assist in decision making
    • Provides accurate reporting for our banking needs
    • Provides accurate information to our insurance and bonding vendors
    Incentivized
    Read full review
    ScreenShots

    Spreadsheet Server Screenshots

    Screenshot of Income Statement with Spreadsheet ServerScreenshot of Sales Dashboard with Spreadsheet Server