Manhattan Active Customer Engagement vs. Telnyx

The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.

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Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.

Incentivized

Invited by the Vendor

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• Permanently Adaptive.
• Seamlessly Integrated.
• Greater Visibility.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
• Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
• Telnyx Portal is pretty easy to navigate and manage the customized settings.
• Among other giant SIP providers I found Telnyx with very modern and humble customer approach.

• User Interface.
• Data Security.
• API's

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
• Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
• Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.

Incentivized

Invited by the Vendor

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They utilize a private IP network back end that makes SIP configuration for inter-carrier operation difficult because they assume that projecting their private network outside is ok.

They are providing services using a Freeswitch system behind a NAT router and they expect carriers to deal with their NAT network. Their support team does not seem to understand that problems caused by exposing a NAT switch to the Internet at large.

Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Easy of use and better prices. Outstanding customer service. Variety of services in telecommunication needs. Easy use of interface even for not experienced users. Migration of SIP numbers is easier. Reporting is very easy to use and customizable for our specific needs, so we can keep track of costs in an easy way

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Implementation of the whole supply chain and fulfilment.
• Better Data Management.
• Effective use of configurations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.