DO NOT ENTRUST YOUR SERVICE NEEDS TO THIS COMPANY
Updated December 18, 2025

DO NOT ENTRUST YOUR SERVICE NEEDS TO THIS COMPANY

Bob Atkins | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Telnyx

International VoIP transport.

Pros

  • Decent web interface

Cons

  • Terrible support
  • Does not understand how SIP works
  • Does not understand how the Internet works.
  • A complete waste of our time.
They utilize a private IP network back end that makes SIP configuration for inter-carrier operation difficult because they assume that projecting their private network outside is ok.

Do you think Telnyx delivers good value for the price?

Yes

Are you happy with Telnyx's feature set?

Yes

Did Telnyx live up to sales and marketing promises?

No

Did implementation of Telnyx go as expected?

No

Would you buy Telnyx again?

No

They are using a Freeswitch system behind a NAT network that is problematic for carrier interface.

Telnyx Support

They are providing services using a Freeswitch system behind a NAT router and they expect carriers to deal with their NAT network. Their support team does not seem to understand that problems caused by exposing a NAT switch to the Internet at large.
ProsCons
Problems get solved
Slow Resolution
Poor followup
Less knowledgeable
Escalation required
Need to explain problems multiple times
No because it wasn't an option.
Yes - Support agents typically respond with canned/scripted answers.
They have provided marginally satisfactory support.

Comments

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