Very Fair cost of messaging API and calling SIP truncation.
May 04, 2021

Very Fair cost of messaging API and calling SIP truncation.

Waseem Khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Elastic SIP Trunking
  • Voice API
  • SMS API

Overall Satisfaction with Telynx

We have been using Telnyx for our Business contact center [and] marketing APIs. It is mainly [used by our] product marketing department. In our case we want our product [to reach] new customers and for which Telnyx provides us [a] medium of contact establishment. So far its going [well].
  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
  • Minorly, the chat support replay takes some time. But at least they have real time chat support available.
  • They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
  • Since I found service always up , Not any incidents to complain .
  • If they provide Mobile app for call and message handling facility then it will be good handy.
  • Messaging service API
  • International calling SIP with US DID
  • Reports for the amount spent on each engagement.
  • Due to easy SIP truncation the cost of customer approach has become very convenient internationally. We got a so much scaling to play on large customer base. And large base makes sense of large positive ROI.

Do you think Telynx delivers good value for the price?

Yes

Are you happy with Telynx's feature set?

Yes

Did Telynx live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Telynx go as expected?

Yes

Would you buy Telynx again?

Yes

[Price is a big factor.] Telnyx is much affordable [compared to] other giants such as Twillio, [and] Clickatell. Customer engagement with regular webinar, technical updates, [and] live chat support is [very] helpful.

Short code setup charge as well as the monthly billing of it should be reduced. There are many low budget campaigns/Apps [that reach] monthly overload which [doesn't equate] to revenue in return from it.