TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    UUKI

    Score7.6 out of 10
    N/AA community platform for creators to build meaningful relationships with content, discussions and events under a brand. UUKI enables users to: -Give an audience a destination to interact with each other, engage in discussion with rich text and media. -Create beautiful event pages, invite the audience, collect payment, interact and send them updates. -Sell premium content for one-time payment or setup subscription with UUKI. -Presented as ideal for courses, NFTs, and…

    $15

    Pricing
    Manhattan Active Customer EngagementUUKI
    Editions & Modules
    No answers on this topic
    Starter
    $15
    per month Single User
    Pro
    $65
    per month 3 Users
    Advance
    $205
    per month 10 Users
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementUUKI
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementUUKI
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    UUKI
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    24 Answers
    Delivers good value for the price
    No answers on this topic
    92%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    79%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    No answers on this topic
    92%
    Implementation went as expected
    23 Answers
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    Manhattan Active Customer EngagementUUKI
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementUUKI
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.6
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementUUKI
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    UUKI
    If you're looking for an affordable alternative to platforms like Circle, UUKI could be a perfect fit. It offers similar functionality for a much more affordable price. No member limit, no storage limits, while still being able to white label your own community. However, be aware that it's still in development. There are certainly some bugs to be fixed and a few updates required to truly compete with the others.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    UUKI
    • Spaces, where we set the topis for people to engage in an organized manner
    • Easy to use, it has everything you need, no fluff, very intuitive
    • Great Support, the development team behind really listens to their users, and nurture their own community
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    UUKI
    • Some tweaks on UI/UX to make it more polished
    • I would appreciate a better roadmap (instead of a trello board)
    • Allowing translating the string to change the language style to meet the community's style (like Ay mate! for Pirate of the Caribbean fan's community)
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    UUKI
    No reason not to continue using UUKI and expand upon it.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    UUKI
    Anyone can use it, and having HTML knowledge is not necessary.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    UUKI
    They provide almost constant support if needed. Their team considers all feedback and implements solutions when needed.
    Incentivized
    Read full review
    Implementation Rating
    Manhattan Associates
    No answers on this topic
    UUKI
    UUKI is extremely easy to implement but requires a brief period of time to understand where all of its controls are. (not a real issue)
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    UUKI
    UUKI is moving a lot faster than other platforms. Plus the fact that they are building with the community makes it easier to learn from others who have implemented it for their respective use cases. We selected it because of the value proposition and its affordability which make it a failsafe investment. Plus the founders have experience in building products which is always assuring
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    UUKI
    • I like the fact that Ankur and his team really listen to their early users. They just keep on improving UUKI and it's really not that hard to transfer your community from FB to UUKI. There are just so many features and it keeps on improving.
    • UUKI really helps you build your community. You can transfer your audience from Facebook that has a lot of restrictions to your own exclusive community
    Read full review
    ScreenShots

    UUKI Screenshots

    Product screenshotProduct screenshot