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Manhattan Active Customer Engagement vs. Viventium

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Viventium

    Score5.4 out of 10
    N/AViventium is software for healthcare, providing payroll, HR, and compliance, combining these solutions with expertise in the healthcare industry. Its cloud-based platform is designed to tackle the complexity and compliance challenges healthcare providers face, simplifying the workday. Viventium helps organizations hire and retain care staff and improve the employee experience. Stating that they currently serve clients in all 50 states, and by supporting over 500,000 healthcare employees,…N/A
    Pricing
    Manhattan Active Customer EngagementViventium
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementViventium
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementViventium
    Payroll Management
    Comparison of Payroll Management features of Manhattan Active Customer Engagement and Viventium
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Viventium
    10.0
    3 Ratings
    19% above category average
    Pay calculation00 Ratings10.03 Ratings
    Support for external payroll vendors00 Ratings10.01 Ratings
    Off-cycle/On-Demand payment00 Ratings10.02 Ratings
    Benefit plan administration00 Ratings10.03 Ratings
    Direct deposit files00 Ratings10.03 Ratings
    Salary revision and increment management00 Ratings10.03 Ratings
    Reimbursement management00 Ratings10.03 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementViventium
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    Simplify360
    Score7.8 out of 10
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    APS
    Score5.7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    ADP Streamline Payroll
    Score6.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementViventium
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementViventium
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Viventium Software Inc.
    I love it for health care. It does everything we need including auto pay, auto deductions, API's to incorporate with other software, and I can always find the info I need. If you're a super large company (big box store, major chain), you probably need more than Viventium can do. But I haven't run into a single thing yet that we need it to do that it can't. And since we've been with them, they've added new features so they're always improving it.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Viventium Software Inc.
    • User-friendly, easy to navigate around the system. Employees love it.
    • Payroll is very fast and quick, logical steps.
    • Customer support is great.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Viventium Software Inc.
    • More support staff would be helpful.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Viventium Software Inc.
    After 2 weeks of one-on-one phone calls with my "trainer" from ADP, I ran my first payroll by myself. They called me the next day and asked if I needed help and I said I THOUGHT I had done it ok. The trainer was floored. He actually said to me "NOBODY is ever able to run their first payroll on their own!" Doesn't that just say it all??? It was SO confusing. There was so much to navigate around and things that I did not understand. With Vivenium, they did a 60 minute walk through on video with me and I was ready to go. I had questions after that as I hit unique situations, but I had someone to call and email and I always got my questions answered. They would fix the issue for me AND tell me how to do it myself so that I could learn for the next time.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Viventium Software Inc.
    • Decreased liability
    • Decreased time spent on weekly payroll
    Incentivized
    Read full review
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