Manhattan Active Customer Engagement vs. Workvivo
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Workvivo | Score9.4 out of 10 | N/A | Workvivo is an employee communication platform designed to build natural, meaningful bonds between teams, allowing companies to reach and engage their employees. It’s presented as an intranet, comms tool, and employee app all blended into one familiar social experience so that people naturally embrace it, offering companies oversight while giving employees freedom and flexibility. It's goals are to provide: ✔️ Less distraction, greater engagement ✔️ Adoption for fast time-to… | N/A |
| Manhattan Active Customer Engagement | Workvivo | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Manhattan Active Customer Engagement | Workvivo | |
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| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 98% Would buy again 120 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 100% Delivers good value for the price 76 Answers | |
| Happy with the feature set | ||
No answers on this topic | 98% Happy with the feature set 121 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 98% Lived up to sales and marketing promises 51 Answers | |
| Implementation went as expected | ||
No answers on this topic | 100% Implementation went as expected 51 Answers | |
| Manhattan Active Customer Engagement | Workvivo | |
|---|---|---|
| Small Businesses | Simplify360 Score7.8 out of 10 | Workplace from Meta (discontinued) Score8 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Workplace from Meta (discontinued) Score8 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Workplace from Meta (discontinued) Score8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active Customer Engagement | Workvivo | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.5 |
| Likelihood to Renew | - | 9.6 |
| Usability | - | 8.0 |
| Availability | - | 9.0 |
| Performance | - | 10.0 |
| Support Rating | - | 9.2 |
| Implementation Rating | - | 9.6 |
| Configurability | - | 8.0 |
| Ease of integration | - | 6.0 |
| Product Scalability | - | 9.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 9.0 |
| Manhattan Active Customer Engagement | Workvivo | |
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| Likelihood to Renew | No answers on this topic |
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| Usability | No answers on this topic |
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| Support Rating | No answers on this topic |
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| In-Person Training | No answers on this topic |
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| Online Training | No answers on this topic |
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| Implementation Rating | No answers on this topic |
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| ScreenShots | Workvivo Screenshots |






