Item: Workvivo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Workvivo for team engagement & recognition within the global team. Workvivo provided us a platform to get together, plan things, conduct activities & programs, express feelings & gratitude on occasions and many more things. PSAS is the best tool Workvivo ever provides. We can connect, share & engage with our colleagues, run trends, appreciate works, provide & get recognition & lot more things. It kept us connected & always made us feel that we are friends and not just co-workers. Like the innovations that are put forward & awaiting a lot more - good updates in future.

Pros and Cons

Workvivo is used as a platform to bind together all the people from particular groups whether it be on basis of team or process.
PSAS connect from Workvivo is favorite & used as internal social media platform to engage & share things with colleagues cum friends.
Programs can be conducted on various occasions like Independence day, republic day, festivals like Diwali, Holi, etc., trends can be passed supporting great causes like helping hands, empowering women, educating children, supporting the poor, etc.

Workvivo must be made available to a user even if he has changed teams or is out of scope of the teams using it.
The User Interface on PSAS can be made more attractive and user-friendly.
Updates/reminders must be shared over mail frequently so that people won't miss important things from Workvivo.

Most Important Features

Team engagement.
PSAS Connect for social connection.
Support Programs empowering the needy ones.
Knowledge sharing or e-learning initiatives.

Return on Investment

People are happy engaging with each other.
This has impacted the productivity as happy minds work efficiently.
Knowledge checks, knowledge sharing had become easier.

Alternatives Considered

Google Meet

Workvivo enables us to connect with lots of people across the globe.

There is no restriction on limit of connections.

Easier than other competitors

Key Insights

Do you think Workvivo delivers good value for the price?

Yes

Are you happy with Workvivo's feature set?

Yes

Did Workvivo live up to sales and marketing promises?

Yes

Did implementation of Workvivo go as expected?

I wasn't involved with the implementation phase

Would you buy Workvivo again?

Yes

Other Software Used

Amazon Chime, AWS Chatbot, Paragon

Likelihood to Recommend

It provides a platform to connect with colleagues cum friends, share thoughts, ideas, achievements & celebrate them all. PSAS is one of the favorite internal social media platforms I would recommend to colleagues & other corporate employees. We can run programs, awards & recognition, run trends, share updates within teams or the whole community.

Users and Roles

Customer Services, E-commerce, Information Technology

Support Headcount Required

Inter-personal skills, polite attitude, ignited minds

Business Processes Supported

Team engagement.
Program organization.
Social connection.

Innovative Uses

Employee welfare.
Job satisfaction.
Social support.

Future Planned Uses

Customer satisfaction.
Employee job satisfaction.
Recruitment.

Likelihood to Renew

I had always liked used products from Workvivo, especially PSAS connect.

Products Replaced

Not Sure

Key Differentiators

Product Features
Prior Experience with the Product

PSAS connect for team engagement

Evaluation Lessons Learned

All the evaluation was done correctly & did not see any need of re-evaluation.

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a small part of the implementation and was well-handled

Implementation Issues

Adoption.
Educate associates.
Understand the tools.

Training Types Used

No Training

In-Person Training

The trainer was effectively delivering the training, but there were some points the trainer himself was not clear with. This impacted doubt clearing.

Online Training

All the things were explained in an effective way. Easy to understand the tools, features, their use, implementation. Monitoring & support wherever required. Feedback was recorded & improvements were done wherever required to improve the coaching experience. Knowledge checks were taken to understand understanding levels. Overall experience was very well with the training.

Ease of Workvivo Training

It was bit difficult to learn on my own, but that was the best way. Self-learning is always a best practice.

Product Configurability

The configurability is limited, it would be better if we get more tools to customize our experience.

The available resources seem little complex, simplifying them will really be great.

Configuration Lessons

Improve & simplify the user interface.

Adding more graphic content than text notifications will be a great suggestion.

Pictures give instant idea of the process than lengthy words.

Additional Customization Considerations

No additional configuration done from our end. Have some ideas regarding improving the User Interface. Shared that in previous questions. Please refer that.