Market Logic Software vs. Slab Knowledge Base

Easy to manage knowledge repository if you have more than a few information channels gathering insights but are living in a silo. E.g. survey results, NPS data, social listening, media monitoring etc. MarketLogic becomes a singular platform to research relevant information from all of your information sources.

Incentivized

Slab would be specifically appropriate for sharing company materials and resources however, would be less appropriate if there was sensitive information that could potentially be shared across other LOB's that should not access that information. It might be beneficial to add a password protected feature or different levels of users to access different information or be allowed to edit. In the customer service role, Slab is well suited to house training materials, scripts, etc. as well as keep everyone accountable for the same processes. It will be hugely beneficial in the future to share with any third party staffing

Incentivized

• Knowledge management
• Competitive intelligence
• Agile research

Incentivized

• Organization
• Training
• Sharing information
• Linking documents
• Easy access to company material

Incentivized

• Customer service
• AI assistance
• Software reliability issues

Incentivized

• Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.

Incentivized

Wasn't involved in the evaluation of this product

Incentivized

They're different platforms, so I think they have both served our needs well.

Incentivized

• Improved research efficiencies
• Value for money, better ROI
• Information is used more effectively across all LOBs than before

Incentivized

• Positive impact in keeping all departments in sync
• Positive impact on finding who owns a particular territory
• Positive impact making and retrieving templates

Incentivized