October 12, 2021
Evoca TVEntertainment, 11-50 employees
Score 10 out of 10
Overall Satisfaction with Slab Knowledge Base
Slab Knowledge Base is being used at our organization as an internal knowledge base for the entire company as well as a place to house training materials for our potential third party bpo's in the future. Within our organization, it addresses the need to have someone constantly reviewing materials with an employee and instead allows employees to access those materials on their own to navigate our systems remotely.
- Sharing information
- Linking documents
- Easy access to company material
- A place to house quick links
- A way to create/use an index
- More text/editing capabilities
- Ease of navigation
- Division of topics
- Ability to co-edit or co-author topics
- Ability to add reference photos into topics
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are trying to learn new processes. Overall, I've never used a KB that I felt did a great job at housing the information I would need to refresh and train. Slab is easy to navigate, easy to use and overall very seamless in delivering information. I never feel overwhelmed and the simplicity in it's layout allows users to access information without feeling discouraged trying to locate it.
Do you think Slab Knowledge Base delivers good value for the price?
Are you happy with Slab Knowledge Base's feature set?
Did Slab Knowledge Base live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Slab Knowledge Base go as expected?
Would you buy Slab Knowledge Base again?
Slab would be specifically appropriate for sharing company materials and resources however, would be less appropriate if there was sensitive information that could potentially be shared across other LOB's that should not access that information. It might be beneficial to add a password protected feature or different levels of users to access different information or be allowed to edit. In the customer service role, Slab is well suited to house training materials, scripts, etc. as well as keep everyone accountable for the same processes. It will be hugely beneficial in the future to share with any third party staffing.