TrustRadius Insights
Slab has proven to be a valuable tool for various use cases based on user experiences. It has facilitated communication, streamlined …
Overview
What is Slab?
The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for…
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What is Slab?
The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for a team's shared knowledge.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is Notion?
Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.
Product Details
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- Tech Details
What is Slab?
Slab Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Slab has proven to be a valuable tool for various use cases based on user experiences. It has facilitated communication, streamlined onboarding, and supported the leadership team down to new hires. Users have found Slab useful for reviewing software ideas, project planning, and storing important information. It has made it easier to find and update information compared to scattered drives and platforms. Slab has served as a one-stop shop for storing standard procedure documentation and best practices, facilitating business-wide knowledge sharing and collaborative editing for big projects. It has also been effective in constructing a team knowledge base, storing sprint updates, and documenting discussions in a remote work environment. Slab is particularly suited for new teams or companies that need to collaborate in real-time across different departments, as well as remote working teams that require a central database of information. It helps solve documentation gaps and knowledge sharing issues within growing companies, improving productivity by reducing the time spent searching for documents and waiting for answers. Slab also motivates developers to write documentation due to its user-friendly interface and serves as a central repository for working documents and meeting notes in remote and Slack-based companies. Overall, Slab has been praised for streamlining internal documentation processes, improving knowledge sharing, and enhancing team collaboration. It serves as a centralized platform for storing and accessing important company information, eliminating the need for scattered files and multiple platforms. With its user-friendly interface and robust search functionality, Slab has become an essential tool for organizing and structuring content, making it easily searchable and retrievable. Whether it's creating knowledge bases, facilitating efficient onboarding, or managing internal processes, Slab has proven to be a valuable resource for teams and organizations of all sizes.
User-Friendly and Intuitive Tool: Users have found Slab to be a user-friendly and intuitive tool, allowing for easy navigation and quick task execution. They appreciate the clean layout and powerful search feature, which enables them to quickly find information without any hassle.
Effective Permissions System and Integration with Other Applications: The permissions system in Slab is highly regarded by users as it provides different levels of access, facilitating better collaboration and control over documentation. Additionally, the integration with popular applications like Slack and Google Drive is praised for its seamless functionality, making it effortless to search for information across various platforms.
Constant Iteration and Excellent Customer Support: Users greatly value the continuous iteration of features by the Slab team, ensuring that their documentation experience remains exciting and up-to-date. In addition, they commend the excellent customer support provided by the Slab team for their responsiveness and helpfulness in addressing queries or concerns.
Confusing User Interface: Many users have found Slab's user interface to be confusing and difficult to navigate, making it challenging for them to complete tasks efficiently and effectively.
Limited Text and Editing Capabilities: Numerous reviewers have expressed a desire for more extensive text and editing capabilities within the software. They feel that the current options are insufficient for their needs, such as limited formatting options or difficulties in copying and pasting task links or images.
Difficulty Organizing Pages: Some users have mentioned struggling with organizing pages effectively in Slab. They find it inconvenient that they cannot drag and drop pages into different subtopics or easily reorder them, which affects the overall organization of their information.
Users commonly recommend the following:
- Set up all documents before entering them into Slab and implement it for fully organizing documents.
- Establish clear guidelines for what qualifies to be on Slab, especially for young companies.
- Spend time exploring all the features and integrations during the trial period and discuss key features with different departments before starting a trial to ensure satisfaction.
- Have brainstorming sessions with team members to gather feedback and find workarounds for dislikes.
- Try out the integration with Slack and Asana, as well as consider what other integrations can be used, especially for embeds.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
Slab is a great resource that we use to post internal documents, standard operating procedures, territory maps, and lots of other relevant things we need periodically throughout any given day. It's a great place to keep all of this and be able to go in and edit it for changes.
- Breaking into groups/departments makes it easy to navigate
- Accessing a wide range of topics, even from other departments is very easy
- Templates are always helpful in any platform and this makes it simple to save and create.
- Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.
- Topics
- Templates
- Content Map
- Positive impact in keeping all departments in sync
- Positive impact on finding who owns a particular territory
- Positive impact making and retrieving templates
They're different platforms, so I think they have both served our needs well.
October 12, 2021
Trust Slab!
Slab Knowledge Base is being used at our organization as an internal knowledge base for the entire company as well as a place to house training materials for our potential third party bpo's in the future. Within our organization, it addresses the need to have someone constantly reviewing materials with an employee and instead allows employees to access those materials on their own to navigate our systems remotely.
- Organization
- Training
- Sharing information
- Linking documents
- Easy access to company material
- A place to house quick links
- A way to create/use an index
- More text/editing capabilities
- Ease of navigation
- Division of topics
- Ability to co-edit or co-author topics
- Ability to add reference photos into topics
- Less time training
- Less time onboarding new employees
- Microsoft 365 (formerly Office 365), Zendesk Guide and Salesforce Education Cloud
Most of the systems I have used in the past that house knowledge feel clunky and difficult to navigate. They are not easily modified and are not easy to access when you are working directly with a customer. They do not feel linear and sometimes feel overwhelming when you are trying to learn new processes. Overall, I've never used a KB that I felt did a great job at housing the information I would need to refresh and train. Slab is easy to navigate, easy to use and overall very seamless in delivering information. I never feel overwhelmed and the simplicity in it's layout allows users to access information without feeling discouraged trying to locate it.