What users are saying about
4 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Masergy

Masergy is a great tool, however I don't know if it distinguishes itself apart from other VOIP tools. I believe Masergy would be more effective for end users that dial out often. I typically have meetings and use another tool, so Masergy is only used usually a few times a week for me.
Scott Puhac | TrustRadius Reviewer

SecureWorks Managed Security Services

Dell SecureWorks is well suited for small to medium businesses with limited Info Tech resources to manage this environment. It is well suited for the monitoring portion of the process. I don't have the time or manpower to watch the I P S pane of glass 24 x 7. It is well suited for reducing costs for this type of protection
James Harrison | TrustRadius Reviewer

Pros

Masergy

  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.
Scott Puhac | TrustRadius Reviewer

SecureWorks Managed Security Services

  • Real-time notification
  • Real-time reporting
  • Accessible Dashboard from any connected device
  • Highly secure portal
James Harrison | TrustRadius Reviewer

Cons

Masergy

  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
Scott Puhac | TrustRadius Reviewer

SecureWorks Managed Security Services

  • Improve reporting of existing configuration
  • Have a dedicated team of support engineers who know my network and traffic flow
  • Provide training for the new dashboard and portal
James Harrison | TrustRadius Reviewer

Support Rating

Masergy

Masergy 9.1
Based on 1 answer
I cannot rate their support as I have never needed it.
Scott Puhac | TrustRadius Reviewer

SecureWorks Managed Security Services

No score
No answers yet
No answers on this topic

Alternatives Considered

Masergy

Masergy and Skype for Business are somewhat comparable, however Skype for Business had the additional functionality of chat, which was used quite often. Now that Skype is part of teams, it makes that product stronger. With teams, all my communications were internal and with Masergy my communications are external. I believe they pair well together, even with some overlap.
Scott Puhac | TrustRadius Reviewer

SecureWorks Managed Security Services

SecureWorks provides a feature rich solution right sized for our business needs. They provide full solution support, which includes hardware, maintenance, support, operations monitoring, notification and reporting, all managed through a universally available portal. Other companies we considered, offered similar offerings but with a much higher cost. Some of the other solutions would have required the addition of internal staff to keep the system running.
James Harrison | TrustRadius Reviewer

Return on Investment

Masergy

  • Ability to use one number for multiple devices is great!
  • You can shield your personal cell phone - great for personal device use companies.
Scott Puhac | TrustRadius Reviewer

SecureWorks Managed Security Services

No answers on this topic

Pricing Details

Masergy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Cost:

SecureWorks Managed Security Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Cost:

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