Masergy vs. Simform

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

Incentivized

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Simform is great with project management, communications and execution. They've been exemplary with customer service in all areas. We had an original version of our app that was created and hosted by another partner that abruptly went out of business. We were left with no support and a pending loss of hosted services. Simform jumped in and moved our code base to their hosted environment and even made substantial improvements to our existing code with no downtime for our customers!

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Simform delivered our self-serve application, including an MVP, within the agreed timeline.
• Their exceptional expertise and dedication continue to impress as they develop new features and maintain the application.
• The customer success team and project managers at Simform were committed to timely delivery. Despite the time zone differences, they navigated seamlessly, ensuring efficient planning and flawless implementation.

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There have been times when we thought our projects were to heavily staffed. We informed Simform of this and the issue was corrected immediately.
• One project we thought the Simform team member skill set did not match up with the requirements for the project. We alerted Simform of this and they quickly fixed the situation.

I cannot rate their support as I have never needed it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We evaluated four different agencies and interviewed over 12 engineers as part of our selection process. Alongside Simform, we partnered with another firm that charged nearly double the rate. However, we found no significant difference in the quality or skillsets delivered. Simform stood out for their technical capability, responsiveness, and cost-effectiveness, making them the clear choice.

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info