TrustRadius

Medallia Digital Experience Analytics vs. Neurons Predict

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia Digital Experience Analytics
Score 6.8 out of 10
N/A
Medallia Digital Experience Analytics (formerly Decibel Insight) is a heat mapping and web analytics solution. The solution provides visibility into every user's experience to identify the biggest opportunities for growth. Automatically scoring every experience, Medallia DXA is designed to uncover the biggest opportunities to improve the user's digital presence, strengthen customer relationships, and generate more revenue.
$40
per month
Neurons Predict
Score 8.0 out of 10
N/A
Predict is a cloud-based AI tool that predicts customer responses using a database of over 20.000 participants. It provides validated heatmaps and cognitive scores to draw attention to creative content. Users can drag and drop visual assets to test and measure attention. Unlimited storage allows users to compare as many visuals as desired. Users can draw specific areas to measure the performance and optimize it for the best results. Do A/B…
$5,000
per year
Pricing
Medallia Digital Experience AnalyticsNeurons Predict
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Medallia Digital Experience AnalyticsNeurons Predict
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Medallia Digital Experience AnalyticsNeurons Predict
Top Pros

No answers on this topic

Top Cons

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Features
Medallia Digital Experience AnalyticsNeurons Predict
Testing and Experimentation
Comparison of Testing and Experimentation features of Product A and Product B
Medallia Digital Experience Analytics
-
Ratings
Neurons Predict
7.0
1 Ratings
17% below category average
a/b experiment testing00 Ratings8.01 Ratings
Split URL testing00 Ratings5.01 Ratings
Multivariate testing00 Ratings8.01 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Medallia Digital Experience Analytics
-
Ratings
Neurons Predict
6.0
1 Ratings
35% below category average
Heatmap tool00 Ratings6.01 Ratings
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Medallia Digital Experience AnalyticsNeurons Predict
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User Ratings
Medallia Digital Experience AnalyticsNeurons Predict
Likelihood to Recommend
6.9
(3 ratings)
8.0
(1 ratings)
Likelihood to Renew
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Medallia Digital Experience AnalyticsNeurons Predict
Likelihood to Recommend
Medallia
When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.
Verified User
Anonymous
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Neurons
Manage the organization to save time and become more proactive and resolve the multiple issues
Irmen Tahmasi | TrustRadius Reviewer
Irmen Tahmasi
Desktop and Media Technician
Read full review
Pros
Medallia
  • Heat mapping provides a great understanding of UI pain points/bugs
  • Integration with analytics tools (we use Adobe) brings in analytics analysis as well
  • Helps to understand the user journey and where dropoff is occurring
Verified User
Anonymous
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Neurons
No answers on this topic
Cons
Medallia
  • Being able to create groups of segments would be useful.
  • The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
  • Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
  • Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.
Verified User
Anonymous
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Neurons
No answers on this topic
Likelihood to Renew
Medallia
I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.
Verified User
Anonymous
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Neurons
No answers on this topic
Alternatives Considered
Medallia
I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.
Verified User
Anonymous
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Neurons
No answers on this topic
Return on Investment
Medallia
  • We have improved form fills, which has provided more sales leads
  • We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
  • We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users
Verified User
Anonymous
Read full review
Neurons
No answers on this topic
ScreenShots

Neurons Predict Screenshots

Screenshot of The dashboard on the left upper side has the original photo, heatmap and fogmap buttons. The downside has options to move + resize, draw and draw polygon. Bellow, there are Cognitive Demand and Focus metrics. On the right side, there are drawn AOI (area of interest) which indicates the performance of each AOI and can be turned on and off on the image.Screenshot of It is possible to compare two visual assets and measure the attention performance to optimize for the best results and compare your visuals with competitor visuals.