MeetingBurner (discontinued) vs. MUGA

It is well suited for a conference call with a group of people as well as a great tool to share information on a screen so you don't have to bring people together in person.

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

• MeetingBurner allows me to schedule conference calls in advance and provides me with easy dial-in instructions for myself and the attendees. Many of our calls occur on a regular basis and we are able to duplicate past events similar to it in a few simple clicks.
• MeetingBurner allows me to share a link to join a conference room for multiple people to join and see my screen. Screen sharing is a great feature that make training people much more convenient.
• Because we are a nonprofit, we do not have a budget for communications. Having a free product that offers exactly what we need is key without any bells and whistles and pressure to upgrade in any way.

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• It does take a a few minutes to download the application to run the webinar portion but other than that I don't have major improvements.

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

If a product is working well, I see no reason to change it!

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

MeetingBurner doesn't have a free trial period that leads to a required paid option. We use the conference line a few times a month and don't have the capacity to spend money on a product.

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

• Increased employee efficiency
• Reliable customer service and relationship building

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized