MetricStream Platform vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MetricStream Platform
Score 9.0 out of 10
N/A
The MetricStream Platform, from MetricStream in Palo Alto, California is a Governance, Risk Management, and Compliance (GRC) platform supplying a technology infrastructure for deploying GRC apps configurable to meet the needs of the enterprise.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
MetricStream PlatformServiceNow Governance, Risk, and Compliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MetricStream PlatformServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MetricStream PlatformServiceNow Governance, Risk, and Compliance
Considered Both Products
MetricStream Platform

No answer on this topic

ServiceNow Governance, Risk, and Compliance
Chose ServiceNow Governance, Risk, and Compliance
This response would have been provided in previous responses. There are pro's and con's to selecting the tool. It stacks of very nicely when you have time to develop and deploy the right processes.
Top Pros
Top Cons
Features
MetricStream PlatformServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
MetricStream Platform
5.0
1 Ratings
41% below category average
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
11% above category average
Common repository of GRC items5.01 Ratings8.610 Ratings
Risk management5.01 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems5.01 Ratings7.610 Ratings
GRC policy management5.01 Ratings8.410 Ratings
Incident management5.01 Ratings8.89 Ratings
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Score 8.8 out of 10
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User Ratings
MetricStream PlatformServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
2.0
(1 ratings)
8.0
(11 ratings)
Usability
-
(0 ratings)
7.3
(4 ratings)
Support Rating
-
(0 ratings)
7.4
(4 ratings)
User Testimonials
MetricStream PlatformServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
MetricStream
MetricStream is well suited for when you need to pull a report into Excel for further analysis. It is not good for when information needs to be entered as this is all done manually by analysts and managers. If we can implement a way to take parts of uploaded documents and have the system automatically enter the information in the designated fields in MetricStream, it would cut out lots of manual work for our department.
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ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
MetricStream
  • Easy to navigate.
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ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
MetricStream
  • Speed/efficiency.
  • Missing functionality: Uploading documents (Excel sheets) into MetricStream and being able to pull information from that form into the program.
  • Improve number of outages and time that it is out for.
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ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Usability
MetricStream
No answers on this topic
ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Support Rating
MetricStream
No answers on this topic
ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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Alternatives Considered
MetricStream
Archer is more risk-management-friendly in that it has a better interface and more room to conduct risk-related tasks and pull reports.
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ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Return on Investment
MetricStream
  • It keeps records of all of our vendors and the corresponding documents.
  • Other departments can access information on vendors.
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ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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ScreenShots