Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been …
Features
MiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
2% above category average
Agent dashboard
9.01 Ratings
Validate callers
8.01 Ratings
Outbound response
9.02 Ratings
Call forwarding
8.42 Ratings
Click-to-call (CTC)
9.52 Ratings
Warm transfer
9.01 Ratings
Predictive dialing
7.52 Ratings
Interactive voice response
9.52 Ratings
REST APIs
8.01 Ratings
Call scripts
8.01 Ratings
Call tracking
9.02 Ratings
Multichannel integration
8.01 Ratings
CRM software integration
8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
