Item: MiContact Center
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use MiContact Center on my work cell and all other work issued devices. Its a great way to load contact information and have it available to use. Thsre are times when i am switching devices and the app keeps the ability of me staying productive at and all time high.. I work for a company that spans 8 states. Staying in touch keeps our business running smoothly.

Pros and Cons

Call forwarding
Voicemail
Detailed contact list

The app on my phone logs out often.

Return on Investment

It keeps all side of our company connected
Helps facilitate remote work

Key Insights

Do you think MiContact Center delivers good value for the price?

Yes

Are you happy with MiContact Center's feature set?

Yes

Did MiContact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MiContact Center go as expected?

I wasn't involved with the implementation phase

Would you buy MiContact Center again?

Yes

Other Software Used

ADP TotalSource, Humanity

Likelihood to Recommend

I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.

Mitel keeps me connected

Overall Satisfaction with MiContact Center