MicroBiz vs. Stitch Labs (discontinued)

Great for retail stores that want to manage inventory. Great for stores that want to have different prices for different types of customers.

SL helped us see where we could improve and where we were badly failing at certain aspects of the business. It helped product and inventory management system that was easy for everyone to follow and comply with. Its order management tool allowed us to more seamlessly deliver products to customers as well as keep track of international orders.

Incentivized

• Ring up transactions and take payments
• Manage inventory
• Management Reporting
• Discounts and promotions

• Stitch Labs updates quickly. If we had a run on a product we didn't have to worry about lag time.
• The setup for each product is thorough and includes as much detail as you want to enter.
• We had confidence in the system based on how well it worked. Little to no downtime.

Incentivized

• Missing a couple helpful features (such as a free loyalty program)
• The formatting on some screens is whacky and the font can be small
• It could be easier to email receipts (need to set this before the transaction)

Incentivized

• Managing inventory
• Would love if it wasn't extra to send invoices

Incentivized

I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

Incentivized

They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.

Incentivized

We looked at several systems. Some POS vendors had really bad reviews (Revel). Others had systems more suitable for other types of retailers such as kioks and quickserve (Square). Some were too complicated or more focused on foreign markets or ecommerce. We took a hard look at Lightspeed, but just liked MicroBiz better (was also cheaper).

Incentivized

Since this platform is no longer live it can no longer be used. We chose to move to Brightpearl. Brightpearl is a more powerful system and allows for more customized processes, apps, and features to tailor around specific businesses. The downside is Brightpearl is a bit more expensive. Skubana is also a good alternative to Stitch Labs. They were recently purchased by 3PL Central and is a good medium price range alternative.

Incentivized

• Really amazing value for the monthly fees. Less expensive than other serious cloud POS applications
• Synch with QBO allows us to save time manually entering financial data into our accounting system
• Bar code scanning in both the front end and back end saves time and money

Incentivized

• Stitch Labs enabled us to central processing and has just 1 person to handle several countries.
• Stitch Labs helped to automate many processes in our company with order processing and tracking communication.

Incentivized