Stitch Labs Offers a Wide Range of Services Best Suited for Large Businesses
Vivian Vassar | TrustRadius Reviewer
November 19, 2019

Stitch Labs Offers a Wide Range of Services Best Suited for Large Businesses

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Stitch Labs

We used Stitch Labs to manage our inventory across several online marketplaces including Big Commerce, Amazon, and eBay. It allowed us to maintain control over our inventory, and we rarely had a stock out. The Stitch Labs system updated in real time and helped us project inventory orders based on reports of past sales. We felt like we finally had a handle on our inventory numbers.
  • Stitch Labs updates quickly. If we had a run on a product we didn't have to worry about lag time.
  • The setup for each product is thorough and includes as much detail as you want to enter.
  • We had confidence in the system based on how well it worked. Little to no downtime.
  • Stitch Labs does not integrate with Walmart.
  • We had some issues integrating our Amazon.com and Amazon.ca accounts but were able to solve it.
  • At lower levels there is no phone support and we had to wait to get an email answer which was frustrating.
  • Stitch Labs helped us to get a handle on our entire inventory. Once we had that we were able to avoid overstocking.
  • Because Stitch Labs does not integrate with Walmart it delayed our entry into that marketplace.
  • Even when we only had a small amount of a particular item we were able to list it across multiple market places because were confident that Stitch Labs would prevent overselling.
Stitch Labs was dependable and fairly easy to use. I liked how easy it was to update the Stitch Labs system but the lack of phone support and integration with more marketplaces was a deal breaker. We ended up switching to ShippingEasy's inventory system because it integrates the shipping program right into the platform, offers great phone support, and connects with more marketplaces.
We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.

Do you think Stitch Labs delivers good value for the price?

Not sure

Are you happy with Stitch Labs's feature set?

No

Did Stitch Labs live up to sales and marketing promises?

No

Did implementation of Stitch Labs go as expected?

Yes

Would you buy Stitch Labs again?

No

Stitch Labs is a dependable platform that offers extra services such as purchase order tracking and integration into the inventory system. It can also handle multiple warehouse locations which helped when we were storing and fulfilling from several locations. If you are a small company it may be more than you need. If you're a growing company it could be a good service to grow into.