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Great tool to do e-Commerce today globally.
February 07, 2020

Great tool to do e-Commerce today globally.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stitch Labs

Stitch Labs is used internationally by our team to process orders across several different types of sales platforms (Shopify, amazon, wholesale, hospitality) and create invoices and keep track of payments. It helped us bring together in one system all our different sales platforms. It is particularly useful in regions like europe that maybe have up to 4 different Shopify stores and 3 amazon platforms but ship from 1 warehouse hub.
  • Very easy to integrate Amazon and Shopify storefronts.
  • Can switch between currencies for orders easily.
  • Reporting does not work for multiple currencies.
  • There is often a lag when syncing products.
  • Stitch Labs enabled us to central processing and has just 1 person to handle several countries.
  • Stitch Labs helped to automate many processes in our company with order processing and tracking communication.
We previously used ERPLY before this, but it could only handle 1 Shopify store and one amazon account. This was a real drawback for us because we would have to separate accounts for every country even if multi-countries were shipping from 1 central hub. It was less user-friendly, and the reporting was not as good.
They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.

Do you think Stitch Labs (discontinued) delivers good value for the price?

Not sure

Are you happy with Stitch Labs (discontinued)'s feature set?

Yes

Did Stitch Labs (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Stitch Labs (discontinued) go as expected?

No

Would you buy Stitch Labs (discontinued) again?

Yes

Stitch Labs is very well suited to bring multiple types of sales platforms together for central processing, and the integration process is straightforward and pre-set. It did take a lot of money and time to integrate with our 3PL. If you sell directly and have one warehouse, I suggest incorporating directly from the sales platform. Stitch Labs do not add much value, and you can spend a lot on the 3PL integration due to restrictions with Stitch Labs