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Microsoft Office 2016 (discontinued) vs. WhatsApp Business

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Office 2016 (discontinued)

    Score8.6 out of 10
    N/AMicrosoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The 2016 is no longer available for sale from Microsoft, and support is at an end since 2020.N/A

    WhatsApp Business

    Score9 out of 10
    N/AWhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
    Pricing
    Microsoft Office 2016 (discontinued)WhatsApp Business
    Editions & Modules
    No answers on this topic
    WhatsApp Business
    Free
    Offerings
    Pricing Offerings
    Microsoft Office 2016 (discontinued)WhatsApp Business
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Office 2016 (discontinued)WhatsApp Business
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Meta Platforms Inc
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    50 Answers
    100%
    Would buy again
    24 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    47 Answers
    100%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    52 Answers
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    40 Answers
    95%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    100%
    Implementation went as expected
    21 Answers
    Best Alternatives
    Microsoft Office 2016 (discontinued)WhatsApp Business
    Small Businesses
    Google Workspace
    Score9.1 out of 10
    Telegram
    Score9 out of 10
    Medium-sized Companies
    Google Workspace
    Score9.1 out of 10
    Telegram
    Score9 out of 10
    Enterprises
    Microsoft 365 Business Premium
    Score9 out of 10
    Telegram
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Office 2016 (discontinued)WhatsApp Business
    Likelihood to Recommend
    7.5
    (64 ratings)
    9.2
    (24 ratings)
    Likelihood to Renew
    5.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (3 ratings)
    8.5
    (5 ratings)
    Support Rating
    8.0
    (45 ratings)
    8.3
    (4 ratings)
    User Testimonials
    Microsoft Office 2016 (discontinued)WhatsApp Business
    Likelihood to Recommend
    Discontinued Products
    I'd recommend [Microsoft] Office2016 for any business that has more than a couple of users, as the software is very scalable from just a small business to a large enterprise corporation. I don't know of any case where it might not be appropriate, as even home users and students use the software suite as well.
    Incentivized
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    Meta Platforms Inc
    By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.
    Read full review
    Pros
    Discontinued Products
    • Data manipulation. Excel takes the raw data we receive and allows us to digest it in ways that are useful to our business processes.
    • Communication. Outlook serves as our primary means of communication and setting up appointments.
    • Documentation. Word is the default standard when it comes to using a word processor and we are no different in this regard. Nearly every user has to use the application on a regular basis in order to accomplish their work.
    Incentivized
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    Meta Platforms Inc
    • Easy to use by registering a phone number as your personal WhatsApp number and attaching your company profile by opening and closing your image to your product.
    • Fast and accurate connection.
    • It allows you to split chat between business and personal as WhatsApp Business and Personal can be downloaded on the same smartphone by registering a different number.
    Read full review
    Cons
    Discontinued Products
    • Office 2016 professional edition can be priced for a single user license, it would be nice to see a drop in the pricing.
    • Office 2016 home edition is a better price but does not include outlook 2016, so it is not a good fit for the workplace environments.
    • Office 2016 can run slowly on older systems, so you need to make sure you have a machine that is 4 years old or less for it to run smoothly.
    Incentivized
    Read full review
    Meta Platforms Inc
    • UI/UX of WhatsApp has room for improvement. The goal should be to add more features for business interactions outside of the everyday messenger. (interface wise, not feature wise)
    • Multi-device use is added but it's still not as flexible and fast as other messengers like Telegram
    • File transfer is time consuming and troublesome. It also has limits.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    We believe that office 2016 offers the best value when it comes to features included out of the box. The software is used in its entirety by our organization and is easily supported by our staff of IT technicians. Users find this software to be easy to learn and easy to use with minimal learning curve.
    Incentivized
    Read full review
    Meta Platforms Inc
    No answers on this topic
    Usability
    Discontinued Products
    It's fairly easy to use, but the automatic formatting or capturing of formatting when pasting is wonky - especially when there are outlines or other bullets/numbered lists. Fixing and sizing up tables can be annoying, and there are sometimes formatting issues that we just absolutely cannot fix for some reason
    Incentivized
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    Meta Platforms Inc
    Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.
    Read full review
    Support Rating
    Discontinued Products
    I am an MS feedback hub participant and they certainly don't pay enough attention to several bugs several people raise it in the portal. For the enterprise, it seems to me based on my prior experience that yes, they have a dedicated team to support operations. For mid to small companies or single users, it has been a struggle. So, you are pretty much with MS Blogs and others.
    Incentivized
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    Meta Platforms Inc
    There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
    Incentivized
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    Alternatives Considered
    Discontinued Products
    We use Microsoft Office 2016 because at the time it was the best tool for us, but now with full attention to cloud products, we may be thinking of migrating our solution to a cloud service.
    Incentivized
    Read full review
    Meta Platforms Inc
    In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
    Incentivized
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    Return on Investment
    Discontinued Products
    • Microsoft Office 2016 saves me a lot of time daily. I have functions and macros set up that calculate and show me a lot of things just from a couple of my inputs. This would take full days sometimes if not for that.
    • Apart from time, it saves me money, I manage data in Excel, I don't have to buy software specifically for that.
    • Sooner or later my company will have to switch to new edition, which will hurt revenues because of a subscription model.
    Incentivized
    Read full review
    Meta Platforms Inc
    • With WhatsApp Business help, productivity has risen while email and text messages continue to be used.
    • It’s helpful to adapt, have a positive business return, and use WhatsApp Business groups to manage communication with specific people.
    • Integrating the company and the improvement of its visibility allowed for better optimization of customer engagement.
    Incentivized
    Read full review
    ScreenShots