Microsoft Sentinel vs. ServiceNow Security Operations

I recommend Microsoft Sentinel for effective threat detection and response. It is a great SIEM and SOAR solution for businesses, and we have used it effectively, which is why I recommend it. Since it works across on-premises and multi-cloud environments, it is ideal for businesses of all sizes. Being AI-equipped and its ability to handle threat analytics make it irresistible.

Incentivized

Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.

Incentivized

• I appreciate that it keeps the data within our, what we call our, authorization boundary. The fact that the data remains within Microsoft's, I guess, walled garden if you will, is very helpful for certain compliance needs in particular.
• The large library of ingestion: ability to ingest is basically as easy as I can basically get it to be most of the time. There's occasionally some vendors that it's a little bit more challenging for, but given the ease of integration for a lot of things, basically it's become one of my requirements when I am looking at other tools is how easily do they integrate with Sentinel.

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• I think it should include more third party integration with non microsoft products as well as with other cloud providers. These integrations should be native.
• It should improve ML and AI capabilities.
• I find its documentation a little bit difficult to understand at the start. So the words should be simple.

Incentivized

• Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated

Incentivized

it does the job reasonably well

Incentivized

The Microsoft Azure Sentinel solution is very good and even better if you use Azure. It's easy to implement and learn how to use the tool with an intuitive and simple interface. New updates are happening to always bring new news and improve the experience and usability. The solution brings reliability as it is from a very reliable manufacturer.

Incentivized

Seamless integration across modules mentioned in the previous sections along with the ability to automate security workflows are the main reasons.

Incentivized

Azure Sentinel is very easy to use and configure. If you are stuck somewhere, Microsoft support is excellent in assisting and solving your issue.

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Microsoft Sentinel excels in cloud-native scalability, Microsoft ecosystem integration, and AI-driven threat detection with UEBA and Fusion rules, offering faster deployment and lower costs (48% cheaper per Forrester) than Splunk, QRadar, Exabeam, SentinelOne, Securonix, and Wazuh. It lags in third-party integrations and syslog parsing. Organizations choose Microsoft Sentinel for its cost-effectiveness, automation, and Microsoft synergy, especially in Azure-heavy environments, though Splunk and Exabeam lead in flexibility and UEBA, respectively.

Incentivized

Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.

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Did not use professional services

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• As any cybersecurity product, this has to be more with risk to avoid loss in case of a ransomware that more than relate to a productivity increase. Maybe the impact could be that instead of having people that are checking 24/7 the dashboard, you could implement Sentinel and have less people checking that or people with less expertise. So the saving will be a minor but will be a saving in the cost of your team.

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized