MicroStrategy Mobile vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MicroStrategy Mobile
Score 9.0 out of 10
N/A
MicroStrategy Mobile enables users to bring analytics, transactions, mapping, multimedia, and business workflows to life in custom mobile apps, personalized for any industry or any role. Users can convert any information system or web application into a user-friendly, highly-performant native mobile app—optimized for both iOS and Android. Users can scale to the most demanding enterprise needs in terms of user numbers and data volume. With multi-factor and biometric…N/A
Zendesk Explore
Score 7.5 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
MicroStrategy MobileZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MicroStrategy MobileZendesk Explore
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
MicroStrategy MobileZendesk Explore
Top Pros
Top Cons
Features
MicroStrategy MobileZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
8.9
5 Ratings
Pixel Perfect reports00 Ratings8.62 Ratings
Customizable dashboards00 Ratings10.05 Ratings
Report Formatting Templates00 Ratings8.03 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
9.8
5 Ratings
Drill-down analysis00 Ratings10.05 Ratings
Formatting capabilities00 Ratings10.05 Ratings
Integration with R or other statistical packages00 Ratings10.02 Ratings
Report sharing and collaboration00 Ratings9.45 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
6.8
5 Ratings
Publish to Web00 Ratings7.03 Ratings
Publish to PDF00 Ratings8.14 Ratings
Report Versioning00 Ratings4.01 Ratings
Report Delivery Scheduling00 Ratings8.04 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
9.4
3 Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings10.03 Ratings
Location Analytics / Geographic Visualization00 Ratings9.03 Ratings
Predictive Analytics00 Ratings9.02 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
8.9
5 Ratings
Multi-User Support (named login)00 Ratings10.04 Ratings
Role-Based Security Model00 Ratings8.15 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.04 Ratings
Single Sign-On (SSO)00 Ratings8.65 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
5.7
3 Ratings
Responsive Design for Web Access00 Ratings7.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings4.43 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
MicroStrategy Mobile
-
Ratings
Zendesk Explore
10.0
1 Ratings
REST API00 Ratings10.01 Ratings
User Ratings
MicroStrategy MobileZendesk Explore
Likelihood to Recommend
8.4
(3 ratings)
7.1
(5 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
MicroStrategy MobileZendesk Explore
Likelihood to Recommend
MicroStrategy
One of best business intelligence enterprise reporting tools, it has loads of rich features available to the business user with ease of use and advanced analysis in a single end-to-end solution. I like MicroStrategy's simplicity in creating complex multi-pass SQL reports, visualizations over varied data sets, and the breath of areas in which the product can be used. I like mostly everything. I think there are some remaining improvements that could be done in the area of data visualization.
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
MicroStrategy
  • MicroStrategy has widgets that allow you to display data using elaborate and complex graphs such as maps, microcharts, thermometers, etc.
  • The same dashboards can also be viewed on the web by users who don't have mobile devices.
  • For mobile, MicroStrategy has created unique selectors that are more suited for smartphones and tablets.
  • MicroStrategy uses the features of mobile devices such as accelerometers to select different views and change the display when the device is tilted or rotated. In addition you can use inputs such as the camera to read barcode data and enter inventory data into the database.
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
MicroStrategy
  • Pop-ups.
  • Refresh rate.
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Zendesk
  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
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Usability
MicroStrategy
No answers on this topic
Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
MicroStrategy
No answers on this topic
Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
MicroStrategy
MicroStrategy is much better.
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Zendesk
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
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Return on Investment
MicroStrategy
No answers on this topic
Zendesk
  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
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