MicroStrategy Mobile vs Zendesk Explore

• MicroStrategy has widgets that allow you to display data using elaborate and complex graphs such as maps, microcharts, thermometers, etc.
• The same dashboards can also be viewed on the web by users who don't have mobile devices.
• For mobile, MicroStrategy has created unique selectors that are more suited for smartphones and tablets.
• MicroStrategy uses the features of mobile devices such as accelerometers to select different views and change the display when the device is tilted or rotated. In addition you can use inputs such as the camera to read barcode data and enter inventory data into the database.

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• As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
• I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
• Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.

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• Pop-ups.
• Refresh rate.

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• More detailed pieces of training on where to find datasets/queries.
• Have demo reports to do live trainings; instead of watching videos.
• Have a key as to what all of the datasets mean.
• Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...

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• Identify surge ticket periods which help planning.
• Identify CSAT Trend and use the data to improve customer satisfaction.
• Identify SLA Trend and use the data to reduce turnaround time.
• Identify 1-Touch % and use the data to improve response.

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