What users are saying about
17 Ratings
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Score 7.6 out of 100
19 Ratings
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Score 8 out of 100

Likelihood to Recommend

MicroStrategy Mobile

One of best business intelligence enterprise reporting tools, it has loads of rich features available to the business user with ease of use and advanced analysis in a single end-to-end solution. I like MicroStrategy's simplicity in creating complex multi-pass SQL reports, visualizations over varied data sets, and the breath of areas in which the product can be used. I like mostly everything. I think there are some remaining improvements that could be done in the area of data visualization.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

MicroStrategy Mobile
Zendesk Explore
9.1
Pixel Perfect reports
MicroStrategy Mobile
Zendesk Explore
9.0
Customizable dashboards
MicroStrategy Mobile
Zendesk Explore
9.9
Report Formatting Templates
MicroStrategy Mobile
Zendesk Explore
8.5

Ad-hoc Reporting

MicroStrategy Mobile
Zendesk Explore
9.7
Drill-down analysis
MicroStrategy Mobile
Zendesk Explore
9.9
Formatting capabilities
MicroStrategy Mobile
Zendesk Explore
9.9
Integration with R or other statistical packages
MicroStrategy Mobile
Zendesk Explore
10.0
Report sharing and collaboration
MicroStrategy Mobile
Zendesk Explore
9.0

Report Output and Scheduling

MicroStrategy Mobile
Zendesk Explore
6.6
Publish to Web
MicroStrategy Mobile
Zendesk Explore
7.0
Publish to PDF
MicroStrategy Mobile
Zendesk Explore
7.0
Report Versioning
MicroStrategy Mobile
Zendesk Explore
4.0
Report Delivery Scheduling
MicroStrategy Mobile
Zendesk Explore
8.4

Data Discovery and Visualization

MicroStrategy Mobile
Zendesk Explore
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
MicroStrategy Mobile
Zendesk Explore
10.0
Location Analytics / Geographic Visualization
MicroStrategy Mobile
Zendesk Explore
8.5
Predictive Analytics
MicroStrategy Mobile
Zendesk Explore
8.5

Access Control and Security

MicroStrategy Mobile
Zendesk Explore
8.7
Multi-User Support (named login)
MicroStrategy Mobile
Zendesk Explore
10.0
Role-Based Security Model
MicroStrategy Mobile
Zendesk Explore
7.1
Multiple Access Permission Levels (Create, Read, Delete)
MicroStrategy Mobile
Zendesk Explore
8.5
Single Sign-On (SSO)
MicroStrategy Mobile
Zendesk Explore
9.0

Mobile Capabilities

MicroStrategy Mobile
Zendesk Explore
5.5
Responsive Design for Web Access
MicroStrategy Mobile
Zendesk Explore
7.0
Dashboard / Report / Visualization Interactivity on Mobile
MicroStrategy Mobile
Zendesk Explore
4.1

Application Program Interfaces (APIs) / Embedding

MicroStrategy Mobile
Zendesk Explore
10.0
REST API
MicroStrategy Mobile
Zendesk Explore
10.0

Pros

MicroStrategy Mobile

  • MicroStrategy has widgets that allow you to display data using elaborate and complex graphs such as maps, microcharts, thermometers, etc.
  • The same dashboards can also be viewed on the web by users who don't have mobile devices.
  • For mobile, MicroStrategy has created unique selectors that are more suited for smartphones and tablets.
  • MicroStrategy uses the features of mobile devices such as accelerometers to select different views and change the display when the device is tilted or rotated. In addition you can use inputs such as the camera to read barcode data and enter inventory data into the database.
Alex Andekian | TrustRadius Reviewer

Zendesk Explore

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Anonymous | TrustRadius Reviewer

Cons

MicroStrategy Mobile

  • Pop-ups.
  • Refresh rate.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Alexandra Rouzier | TrustRadius Reviewer

Usability

MicroStrategy Mobile

No score
No answers yet
No answers on this topic

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Anonymous | TrustRadius Reviewer

Support Rating

MicroStrategy Mobile

No score
No answers yet
No answers on this topic

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Alexandra Rouzier | TrustRadius Reviewer

Alternatives Considered

MicroStrategy Mobile

MicroStrategy is much better.
Alex Andekian | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

MicroStrategy Mobile

No answers on this topic

Zendesk Explore

  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

MicroStrategy Mobile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

MicroStrategy Mobile
8.4
Zendesk Explore
9.9

Usability

MicroStrategy Mobile
Zendesk Explore
10.0

Support Rating

MicroStrategy Mobile
Zendesk Explore
10.0

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