MindTitan vs. Yellow.ai

MindTitan

0 Reviews and Ratings

Yellow.ai

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MindTitan	Score 0.0 out of 10	N/A	MindTitan implements AI and Machine Learning solutions that perform simple tasks for users, to allow them to concentrate on the most important tasks and improve customers’ experience. Specifically, they offer advanced AI chatbot and callbot for customer service designed to resolve clients' issues without interactions with actual representatives. The system runs a company-specific natural language processing model that supports local languages, though the tool offers more than automating…	N/A
Yellow.ai	Score 8.2 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

MindTitan

Yellow.ai

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
MindTitan	Yellow.ai
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Required

Optional

Additional Details

—

Contact vendor for pricing information.

More Pricing Information

Features

MindTitan

Yellow.ai

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	MindTitan - Ratings	Yellow.ai 7.7 1 Ratings 3% below category average
Chat history and transcripts	00 Ratings	8.01 Ratings
Chat reporting	00 Ratings	8.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	MindTitan	Yellow.ai
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Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MindTitan	Yellow.ai
Likelihood to Recommend	- (0 ratings)	8.1 (3 ratings)

User Testimonials
	MindTitan	Yellow.ai
Likelihood to Recommend	MindTitan No answers on this topic	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	MindTitan No answers on this topic	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	MindTitan No answers on this topic	Yellow.ai Integration to ticketing platforms can be too technical hence there should be an option for easier configurations It can be a challenge sometimes to compute for deflection as the terminology and computation are different e.g. in Yellow.ai it’s based on number of conversations whereas for Zendesk it’s based on # of chats and or tickets. We would love to see further insights on chatbot performance i.e. sentiment analysis and the likes. John Epok Pascual Regional Platforms Lead Read full review
Alternatives Considered	MindTitan No answers on this topic	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	MindTitan No answers on this topic	Yellow.ai there was around 15% growth in customer engagement 15% growth in customer retention more satisfied customers less missed communications from customers Incentivized Lekha Tharoor Digital Marketing Manager Read full review
ScreenShots	MindTitan Screenshots