Model N Revenue Cloud vs. Planhat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Model N Revenue Cloud
Score 6.0 out of 10
N/A
Model N delivers an end-to-end revenue management platform designed to empower companies to maximize revenue as they transform Sales, Marketing, Channels, Finance, and Legal processes. Model N’s revenue management solutions help by transforming siloed, tactical activities into strategic end-to-end revenue processes through automation and intelligence.N/A
Planhat
Score 8.6 out of 10
N/A
Planhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.N/A
Pricing
Model N Revenue CloudPlanhat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Model N Revenue CloudPlanhat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Features
Model N Revenue CloudPlanhat
Security
Comparison of Security features of Product A and Product B
Model N Revenue Cloud
-
Ratings
Planhat
8.8
10 Ratings
Role-based user permissions00 Ratings8.810 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Model N Revenue Cloud
-
Ratings
Planhat
9.1
9 Ratings
API00 Ratings8.68 Ratings
Integration with Salesforce.com00 Ratings9.56 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Model N Revenue Cloud
-
Ratings
Planhat
8.6
10 Ratings
Product usage00 Ratings8.710 Ratings
Help desk / support tickets00 Ratings8.58 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Model N Revenue Cloud
-
Ratings
Planhat
9.0
10 Ratings
NPS surveys00 Ratings9.39 Ratings
Sponsor tracking00 Ratings9.16 Ratings
Customer profiles00 Ratings8.710 Ratings
Automated workflow00 Ratings8.210 Ratings
Internal collaboration00 Ratings8.410 Ratings
Customer health scoring00 Ratings9.210 Ratings
Customer segmentation00 Ratings9.710 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Model N Revenue Cloud
-
Ratings
Planhat
8.7
9 Ratings
Customer health trends00 Ratings9.19 Ratings
Engagement analytics00 Ratings8.59 Ratings
Revenue forecasting00 Ratings8.16 Ratings
Dashboards00 Ratings9.09 Ratings
User Ratings
Model N Revenue CloudPlanhat
Likelihood to Recommend
8.0
(1 ratings)
9.2
(10 ratings)
Usability
-
(0 ratings)
9.1
(4 ratings)
Support Rating
9.0
(2 ratings)
9.7
(4 ratings)
User Testimonials
Model N Revenue CloudPlanhat
Likelihood to Recommend
Model N
Model N is well suited for large, global enterprises that need more global controls and consistency in the REV Mgmt processes. Model N might be "overkill" for a small, regional customer. It has many features designed for the global enterprise and some companies simply may not need this level of scale.
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Planhat
Planhat is very cost-effective compared to its competitors and offers a similar level of functionality. So if you are looking for a CS platform that will give your CSM's all the data they need to manage their portfolio, then Planhat will do the job very well. I was part of the team that was tasked with selecting a CS platform for Pexip, and the combination of cost and performance made Planhat a clear winner against the other two products we were evaluating.
I still use Salesforce on a daily basis because that's the platform we use to generate quotes. It would be nice if I only had one platform to perform all of my CS tasks in. I'm not sure if that's a criticism of Planhat or not, as I don't know if it has a quoting module that we haven't implemented, or whether that function simply isn't available.
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Pros
Model N
  • The Opportunity and Registration management module supports linkage to pricing, debiting and capturing POS to manage items progressing thru the process.
  • The Price quoting module supports robust territory management and price security, ensuring that only authorized personnel can see assigned region / customer pricing. The workflow supports appropriate levels of price approvals.
  • The contract management module supports a diverse library of contract types, including direct OEM, Distribution, pass-thru-pricing, reference contracts, multi-currency contracts and the price approval workflow is robust.
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Planhat
  • Customer support and onboarding experience is really smooth, straightforward, and fast.
  • Dashboards have been really powerful for customer and business intelligence.
  • Management reporting in real time.
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Cons
Model N
  • Need to simplify data extraction and reporting to the daily users.
  • Need to improve data visuals to management and to the daily user.
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Planhat
  • Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
  • The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.
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Usability
Model N
No answers on this topic
Planhat
Planhat is an easy-to-use, intuitive software that didn't take long to set up and learn. We are able to view powerful, rich data in dashboards that break everything down so comprehensively. The support team is always there to help and is very quick to respond in live chat--so if you do have an issue or are unsure of how to use a feature, you will more than likely get an immediate response to your query, while still in the platform.
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Support Rating
Model N
We've successfully used Model N for many, many years. It is the heartbeat of ON Semiconductor sales operations. I said that at a Rainmaker about 10 years ago and it's still true today. We continue to upgrade as new releases are available to maximize the benefits of Model N through-out our organization.
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Planhat
Planhat support is excellent. We have a dedicated resource allocated to work with us, and he is extremely knowledgeable, articulate and responsive. The wider support team at Planhat is also very good, responding quickly to any issues logged. As an end-user, you can chat with Planhat support if you encounter any issues or have any questions, and they have always helped me.
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Alternatives Considered
Model N
Model N is our legacy system and none of these other companies offer products that provide the holistic business processes and economic value like Model N. It's internal modules are well-integrated and various BI tools provide excellent presentation of data, both at the analyst and executive levels.
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Planhat
Planhat was the most agile and easy to use software, while still having unique and powerful features that allowed us to really customize the software around our organization and needs. Planhat is more than a Customer Success tool in essence and adds tremendous value and flexibility over its competitors.
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Return on Investment
Model N
  • Provides enterprise-wide transparency of data and system of record for critical operational data.
  • Holistic price management tools enable us to align productivity goals for certain customers while maintaining desired overall margins.
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Planhat
  • Better visibility into customer health, which led to more proactive reach outs to accounts at high risk.
  • Better renewal visibility by being able to surface upcoming renewal accounts and proactively reach out to provide value ahead of time.
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