Model N Revenue Cloud vs Planhat

Likelihood to Recommend

Model N is well suited for large, global enterprises that need more global controls and consistency in the REV Mgmt processes.Model N might be "overkill" for a small, regional customer. It has many features designed for the global enterprise and some companies simply may not need this level of scale.

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Verified User

Employee in Sales

Semiconductors Company, 10,001+ employees

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Planhat is very cost-effective compared to its competitors and offers a similar level of functionality. So if you are looking for a CS platform that will give your CSM's all the data they need to manage their portfolio, then Planhat will do the job very well. I was part of the team that was tasked with selecting a CS platform for Pexip, and the combination of cost and performance made Planhat a clear winner against the other two products we were evaluating.

I still use Salesforce on a daily basis because that's the platform we use to generate quotes. It would be nice if I only had one platform to perform all of my CS tasks in. I'm not sure if that's a criticism of Planhat or not, as I don't know if it has a quoting module that we haven't implemented, or whether that function simply isn't available.

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Matthew Wheeler

Customer Success Manager

PexipTelecommunications, 201-500 employees

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Feature Rating Comparison

Model N Revenue Cloud

Planhat

Role-based user permissions

Model N Revenue Cloud

Planhat

API

Integration with Salesforce.com

Model N Revenue Cloud

Planhat

Product usage

Help desk / support tickets

Model N Revenue Cloud

Planhat

NPS surveys

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Model N Revenue Cloud

Planhat

Customer health trends

Engagement analytics

Revenue forecasting

Dashboards

Pros

The Opportunity and Registration management module supports linkage to pricing, debiting and capturing POS to manage items progressing thru the process.
The Price quoting module supports robust territory management and price security, ensuring that only authorized personnel can see assigned region / customer pricing. The workflow supports appropriate levels of price approvals.
The contract management module supports a diverse library of contract types, including direct OEM, Distribution, pass-thru-pricing, reference contracts, multi-currency contracts and the price approval workflow is robust.

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Verified User

Employee in Sales

Semiconductors Company, 10,001+ employees

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Customer support and onboarding experience is really smooth, straightforward, and fast.
Dashboards have been really powerful for customer and business intelligence.
Management reporting in real time.

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Verified User

Executive in Sales

Marketing & Advertising Company, 1-10 employees

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Cons

Need to simplify data extraction and reporting to the daily users.
Need to improve data visuals to management and to the daily user.

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Verified User

Employee in Sales

Semiconductors Company, 10,001+ employees

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Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.

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Erin Gracyalny

Customer Success Manager

NitroInformation Technology & Services, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

Planhat 9.2

Based on 4 answers

Planhat is an easy-to-use, intuitive software that didn't take long to set up and learn. We are able to view powerful, rich data in dashboards that break everything down so comprehensively. The support team is always there to help and is very quick to respond in live chat--so if you do have an issue or are unsure of how to use a feature, you will more than likely get an immediate response to your query, while still in the platform.

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Nicole Brennan

Customer Success Manager

OnBrandMarketing & Advertising, 1-10 employees

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Support Rating

Model N Revenue Cloud 9.0

Based on 2 answers

We've successfully used Model N for many, many years. It is the heartbeat of ON Semiconductor sales operations. I said that at a Rainmaker about 10 years ago and it's still true today. We continue to upgrade as new releases are available to maximize the benefits of Model N through-out our organization.

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Verified User

Employee in Sales

Semiconductors Company, 10,001+ employees

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Planhat 9.7

Based on 4 answers

Planhat support is excellent. We have a dedicated resource allocated to work with us, and he is extremely knowledgeable, articulate and responsive. The wider support team at Planhat is also very good, responding quickly to any issues logged. As an end-user, you can chat with Planhat support if you encounter any issues or have any questions, and they have always helped me.

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Matthew Wheeler

Customer Success Manager

PexipTelecommunications, 201-500 employees

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Alternatives Considered

Model N is our legacy system and none of these other companies offer products that provide the holistic business processes and economic value like Model N. It's internal modules are well-integrated and various BI tools provide excellent presentation of data, both at the analyst and executive levels.

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Verified User

Employee in Sales

Semiconductors Company, 10,001+ employees

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Planhat was the most agile and easy to use software, while still having unique and powerful features that allowed us to really customize the software around our organization and needs. Planhat is more than a Customer Success tool in essence and adds tremendous value and flexibility over its competitors.

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Verified User

Vice-President in Sales

Internet Company, 1001-5000 employees

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Return on Investment

Provides enterprise-wide transparency of data and system of record for critical operational data.
Holistic price management tools enable us to align productivity goals for certain customers while maintaining desired overall margins.

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Verified User

Employee in Sales

Semiconductors Company, 10,001+ employees

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Better visibility into customer health, which led to more proactive reach outs to accounts at high risk.
Better renewal visibility by being able to surface upcoming renewal accounts and proactively reach out to provide value ahead of time.

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Erin Gracyalny

Customer Success Manager

NitroInformation Technology & Services, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Rating Summary

Model N Revenue Cloud

Planhat

Model N Revenue Cloud

Planhat

Model N Revenue Cloud

Planhat

Likelihood to Recommend