Mojo Helpdesk vs. Navicat

For a small business it is a very good value.

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Navicat Premium is a very well-rounded tool with a reasonable licensing fee given its feature set. It is primarily suited for technical resources who must work with a variety of different database systems, but who may not be database or command line tool wizards. However, its query building and job batch scheduling feature support end-users as they build competency, and it continues to hold its value even as users outgrow their training wheels. Navicat is probably not so appropriate for DBAs and others for whom database development and management is already a career path; these folks have their preferred toolsets, both vendor-supplied and homegrown, and they might consider the additional licensing cost to outweigh the value they'd personally get out of Navicat.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Really helpful auto-completion.
• Can connect to multiple (different) database types simultaneously.
• Can generate some really impressive charts.
• The new data dictionary tool is great!

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Remote deploy databases
• Clone databases

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There is quite a lot to learn because Navicat Premium is a very comprehensive database management and development tool, but it's User Interface is intuitive enough to pick up fairly quickly. I have also referred to the documentation on occasion, and can attest that it is quite good. I feel that it works best on a large monitor, but that's fairly common for this sort of software.

Very robust online community and well as excellent support staff. Easy to follow video tutorials. Detailed sample configurations are provided with guided walk-throughs via remote classroom instruction. Very fast response from support staff. No internal hires were necessary for support as vendor support staff fully met all technical expertise. 24/7 incident reporting and tracking is great.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Price and customer service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Navicat allows for easier querying of data while still allowing for visualization and modeling

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Assisting new employees with understanding our DB
• Reduce debugging and testing time with being able to visualize data/queries
• Allowing non-SQL users to execute queries to get real-time data.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info