TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Nextbitt

    N/A
    Enterprise companies (1,001+ employees)
    Nextbitt is an enterprise asset management platform designed to centralize the full lifecycle control of physical assets across multi-site organizations. It enables teams to build structured asset hierarchies, define criticality, and maintain a reliable, auditable inventory shared across maintenance, facilities, and operations. The platform supports preventive and corrective maintenance workflows, asset-level cost tracking, and standardized reporting, helping organizations…N/A
    Pricing
    Mojo HelpdeskNextbitt
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    No answers on this topic
    Offerings
    Pricing Offerings
    Mojo HelpdeskNextbitt
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalRequired
    Additional DetailsNextbitt follows a modular, scalable pricing model designed for asset-intensive and multi-site organizations. Pricing is based on the scope of assets, locations, users, and operational modules required, allowing organizations to start with a focused use case and expand over time. Licenses are typically complemented by implementation and onboarding services to ensure data quality, adoption, and operational execution. Enterprise plans support integrations with existing ERP, IoT, and industrial systems, as well as mobile usage for field teams. Custom packages are available to align with operational complexity, regulatory requirements, and long-term growth needs.
    More Pricing Information
    Features
    Mojo HelpdeskNextbitt
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Nextbitt
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Nextbitt
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Nextbitt
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Nextbitt
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Nextbitt
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Nextbitt
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskNextbitt
    Small Businesses
    Help Scout
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Front
    Score9.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskNextbitt
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Mojo HelpdeskNextbitt
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Nextbitt
    No answers on this topic
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Nextbitt
    No answers on this topic
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Nextbitt
    No answers on this topic
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Nextbitt
    No answers on this topic
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    Nextbitt
    No answers on this topic
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Nextbitt Screenshots

    Screenshot of the corporate asset dashboard across locationsScreenshot of audit status overview by siteProduct screenshotScreenshot of a dashboard that displays asset criticality scoring based on risk, impact, and operational importance to prioritize maintenance activities.Screenshot of system activity logs supporting governance and accountabilityScreenshot of an asset tree with hierarchy and criticality