Mojo Helpdesk vs. Panda Patch Management

For a small business it is a very good value.

Incentivized

Perfect for medium-to-large enterprises where endpoint management becomes complex, the tool helps maintain security and monitor issues detected on workstations and/or threats via the web, USB, etc. I do not recommend this tool for small businesses, however, due to its high annual licensing cost—an aspect of the product that could stand to be improved.

Incentivized

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

• Control of removable devices, Bluetooth, and others.
• Web access control.
• Real-time threat detection.

Incentivized

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

• Schedule patch application times.
• Manage Windows updates.
• Manage computer drivers, allowing for their removal.

Incentivized

I believe the tool could be improved by adding additional features—particularly for operating system update management, such as the ability to create management groups—thereby centralizing all patch management in a single console and enhancing agility and security for workstations. It could also include a dashboard to notify users of new patches, centralize news about critical software patches, and so on.

Incentivized

Price and customer service.

Incentivized

Panda features a faster, more intuitive management console with settings that are easy for network administrators to understand, thereby enabling them to utilize the tool's full range of capabilities. Panda also consumes significantly less RAM, in contrast to the high memory usage associated with Trend on desktops.

Incentivized

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized

• Avoid/reduce production stoppages due to station unavailability.
• Control internal web access, improving internet usage management.
• By anticipating shutdowns caused by threats, you are indirectly contributing to the company's ROI.

Incentivized