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Mojo Helpdesk vs. Proofpoint Insider Threat Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Proofpoint Insider Threat Management

    Score8.2 out of 10
    N/AAn Insider Threat Management (ITM) solution, Proofpoint’s ObserveIT ITM (acquired by Proofpoint November 2019) protects against data loss and brand damage involving insiders acting maliciously, negligently, or unknowingly. ObserveIT correlates activity and data movement, enabling security teams to identify user risk, detect insider-led data breaches, and accelerate security incident response.N/A
    Pricing
    Mojo HelpdeskProofpoint Insider Threat Management
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    No answers on this topic
    Offerings
    Pricing Offerings
    Mojo HelpdeskProofpoint Insider Threat Management
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Mojo HelpdeskProofpoint Insider Threat Management
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Proofpoint Insider Threat Management
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Proofpoint Insider Threat Management
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Proofpoint Insider Threat Management
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Proofpoint Insider Threat Management
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Proofpoint Insider Threat Management
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Proofpoint Insider Threat Management
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskProofpoint Insider Threat Management
    Small Businesses
    Help Scout
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Front
    Score9.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskProofpoint Insider Threat Management
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Mojo HelpdeskProofpoint Insider Threat Management
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Proofpoint
    Proofpoint Insider Threat Management (ObserveIT) is well suite for organization that are ready to implement risk based solution and do not compare it feature by feature with Classic DLP products. It's aim to analyze and prevent misuse(both accidental or intentional) and educate users.
    Incentivized
    Read full review
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Proofpoint
    • Takes screen captures of user's activities to understand suspicious activities better.
    • User friendly management interface makes it better.
    • Ease of upgrading all of the related servers and its agent.
    Incentivized
    Read full review
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Proofpoint
    • it can be more affordable
    • Many organization are not ready to implement insider threat solutions and prefer classic DLP
    • don't have more dislikes
    Incentivized
    Read full review
    Likelihood to Renew
    Metadot Corporation
    No answers on this topic
    Proofpoint
    It depends on the our needs actually. Audit has big space on our environment, so we need to put anything infront of them clearly. ObserveIT makes it perfectly.
    Incentivized
    Read full review
    Support Rating
    Metadot Corporation
    No answers on this topic
    Proofpoint
    Easy to access them, immediate response and huge knowledge make them nearly perfect. Also their supports have great sense of humour :)
    Incentivized
    Read full review
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Proofpoint
    Proofpoint Insider Threat Management (ObserveIT) is so called next generation of DLP systems ensuring that you can use it after deployment, no need to create comprehensive regex and patterns of data
    Incentivized
    Read full review
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    Proofpoint
    • Organization will benefit DBA activity and Privileged Access analytics
    • Ensures user privacy by anonymizing
    • You get full visibility of insider threats and solution can reduce costs by using out-of the box risk activity library
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

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