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Mojo Helpdesk vs. Richpanel

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Mojo Helpdesk

4 Reviews and Ratings

Richpanel

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    		N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Richpanel

    		N/AN/ARichpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen.

    $29

    per month per user

    Pricing
    Mojo HelpdeskRichpanel
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Help Desk - Starter
    $29
    per month per user
    Help Desk - Regular
    $49
    per month per user
    Help Desk - Pro
    $99
    per month per user
    Self-Service Portal - Starter
    $100
    per month Up to 1,000 orders per month
    Self-Service Portal - Regular
    $300
    per month Up to 3,500 orders per month
    Self-Service Portal - Pro
    $600
    per month Up to 10,000 orders per month
    Help Desk - Enterprise
    Custom Pricing
    Self-Service Portal - Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Mojo HelpdeskRichpanel
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskRichpanel
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Richpanel
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    19% above category average
    Richpanel
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Richpanel
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    24% above category average
    Richpanel
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Richpanel
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    23% above category average
    Richpanel
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskRichpanel
    Small Businesses
    Intercom
    Score7.5 out of 10
    Intercom
    Score7.5 out of 10
    Medium-sized Companies
    Help Scout
    Score9.3 out of 10
    Help Scout
    Score9.3 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskRichpanel
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Mojo HelpdeskRichpanel
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Verified User
    Read full review
    Richpanel
    No answers on this topic
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Verified User
    Read full review
    Richpanel
    No answers on this topic
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Verified User
    Read full review
    Richpanel
    No answers on this topic
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Verified User
    Read full review
    Richpanel
    No answers on this topic
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Verified User
    Read full review
    Richpanel
    No answers on this topic
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot