TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Servigistics

    Score10 out of 10
    N/APTC Servigistics is a service parts optimization solution that optimizes the user's inventory to ensure the right part is in the right place at the right time for the right price.N/A
    Pricing
    Mojo HelpdeskServigistics
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    No answers on this topic
    Offerings
    Pricing Offerings
    Mojo HelpdeskServigistics
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskServigistics
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Servigistics
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Servigistics
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Servigistics
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Servigistics
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Servigistics
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Servigistics
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskServigistics
    Small Businesses
    Help Scout
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Front
    Score9.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskServigistics
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Mojo HelpdeskServigistics
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    PTC
    Servigistics is very well suited if you are in need of a one-stop solution for all your Inventory Management scenarios. The software can be molded & updated as per your liking and can cater to a wide variety of industries, be it logistics, manufacturing, or even pharmaceuticals. Back end support is the best if you face any issue while using the software & your queries are resolved with utmost precision & within the specified time frame Slight upgrade in GUI would make this one of the best tools in the market when it comes to Inventory Management
    Incentivized
    Read full review
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    PTC
    • The ability to manage your inventory to have just the right tool at the right time
    • The scope of improvements can be done using the software's intuitive problem-solving model
    • The ability to mold the service being offered to cater to the latest trends in inventory management
    Incentivized
    Read full review
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    PTC
    • GUI updates can be done on a more frequent basis
    • Better FAQ section & the ability to connect with a specialist in case you have a specific problem that needs resolution
    • The ability to modify the service on the go rather than go through a lengthy process of approvals
    Incentivized
    Read full review
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    PTC
    No answers on this topic
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    PTC
    • A positive inventory management rate of almost 11% over past year
    • Loss due to unavailability of parts reduced by almost 13%
    • ROI of more than 10% using FIFO method
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot