Mojo Helpdesk vs. Trellix Network Security

For a small business it is a very good value.

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It’s a dedicated Network Advanced Threat Detection and
Prevention solution. Easy maintenance and low operating costs fit perfectly for
SMEs. Variety of appliance selection makes NX the perfect choice for large
enterprises. As it’s a dedicated solution with its own appliance, price is higher
compared to NGTP add on solutions. FireEye is an ecosystem therefore when you’ve
the EX or HX vice versa, you should be looking to NX. Otherwise, you’re missing
the threat intel exchange on the network side reverse is the true. Sizing is
important before the purchase, if you select a low end model for a busy network
you lose your initial investment. For multiple NX deployments I highly
recommend CMS. Without CMS you’ll lose the threat intel exchange and this will
negatively reduce the risk scores.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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Independently Invited by TrustRadius

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• Advanced detection of targeted attacks.
• Mandiant team effort is a big plus.
• Inline mitigation capabilities particularly well.
• Different deployment models for specific needs.
• License and information sharing selection 1 way or 2 way mode.
• Frequent updates.
• Low false positive rates.
• FireEye sandboxing is immune to sandboxing attacks.
• Central management (CMS) capabilities for managing several NX's.
• Extra IPS/IDS functionality in the product.
• Smartvision specific to lateral movement detection.
• Upgrades and updates with zero down time.
• Local FireEye support is superb.
• Multiple deployment scenarios (span, inline) in the same NX for different interface pairs.
• SSL inspection support.
• No need to maintain, build or updates the images. It's highly automatic.

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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• Very first detected APT sample can pass the NX even it's inline blocking mode.
• Performance optimization for busy networks is cumbersome.
• CMS does not provide all the management capabilities, CLI or local config. Should be done for advanced customization.
• Constant limitations of tcpdump/ packet capture for 10G interfaces.
• IPS functionality is a bit cumbersome, not a full feature IPS, lack of signatures and customization of IPS signatures.
• It's not a full NDR solution or a UBA solution.
• Lack of device or user mapping.
• Forensics is based on the specific APT. May not provide the whole story and need some additional tools.
• You cannot make manual submission to NX (needs AX).
• You cannot access the kernel directly for deep analy[sis] or troubleshooting (assist from FireEye Support should be taken).

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Independently Invited by TrustRadius

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Price and customer service.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

FireEye NX is a solid product. It gives you sustainable
security throughout the organization. NX detection engines are more capable
compared to others. Its catch rate is higher, FP rate is lower, [and] speed is
awesome. NX can work for highly regulated environments with 1 way solution.
Operation costs are much lower. Software quality is very good. It may have bugs, but these bugs do not compromise the security in general. SOC team loves the
FireEye NX for its pinpoint detection capabilities. Local and partner support
is exceptional.

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• Our company’s improved customer support response times and expert service has helped us make money.

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Independently Invited by TrustRadius

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• As [a] financial company on the digital markets, we need to be safeguard for 0days and targeted attacks. FireEye NX provides the best updated protection with its enhanced capabilities.
• Security score based on detection/prevention metrics [is] very high ensuring the highest level of security.
• APTs in our region successfully detected and mitigated by the NX.
• For the ROI, in a six month period FireEye is paying off its [investment].
• One negative thing, especially with increasing network bandwidths, [is that] you need to make [the] investment every two or three years.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info