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Mojo Helpdesk vs. USU IT Service Management

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Mojo Helpdesk

4 Reviews and Ratings

USU IT Service Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    		N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    USU IT Service Management

    		N/AN/AUSU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications.N/A
    Pricing
    Mojo HelpdeskUSU IT Service Management
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    No answers on this topic
    Offerings
    Pricing Offerings
    Mojo HelpdeskUSU IT Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskUSU IT Service Management
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and USU IT Service Management
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    USU IT Service Management
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and USU IT Service Management
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    USU IT Service Management
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and USU IT Service Management
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    USU IT Service Management
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskUSU IT Service Management
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Ivanti ITSM
    Score6.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskUSU IT Service Management
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Mojo HelpdeskUSU IT Service Management
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Verified User
    Read full review
    USU Software AG
    No answers on this topic
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Verified User
    Read full review
    USU Software AG
    No answers on this topic
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Verified User
    Read full review
    USU Software AG
    No answers on this topic
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Verified User
    Read full review
    USU Software AG
    No answers on this topic
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Verified User
    Read full review
    USU Software AG
    No answers on this topic
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot