Mojo Helpdesk vs. VMware ThinApp (discontinued)

For a small business it is a very good value.

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VMware ThinApp is really great for simple packaging projects, standalone apps, or older apps that needs specific runtimes or environment which are not available on target operating systems. Integration with VMware Horizon is simple, and deployment is easy by using shares for storing captured apps, or MSI packages for deploying by group strategies.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• Virtualizes applications for easy deployment
• Allows you to run two versions of the same software at the same time.
• Outstanding customer support

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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• VMware seems to have abandoned the product (no functionality evolutions, only security patches).
• VMware ThinApp is really difficult to buy standalone, it comes packaged with other products.

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Price and customer service.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The only application that I have ever used that does exactly what VMware ThinApp does is Cameyo, and VMware is light years ahead of them in terms of usability. VMWare is the industry standard for application virtualization, and they do this by making a powerful product that is remarkably simple to use and top it off with A1 customer support.

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• Our company’s improved customer support response times and expert service has helped us make money.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• VMware ThinApp allowed us to maintain older apps, avoiding refactoring costs.
• ThinApp used with VMware Horizon is great to separate desktop and app management, allowing to fine-tune desktop delivery to end users.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info