What users are saying about
2 Ratings
2 Ratings
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Score 9.3 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

mRemoteNG

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows.Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
John Robinson | TrustRadius Reviewer

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

mRemoteNG
8.7
NetSupport Manager
10.0
Remote management of servers & workstations
mRemoteNG
9.0
NetSupport Manager
10.0
Remote Active Directory® management
mRemoteNG
8.0
NetSupport Manager
Multi-platform remote control
mRemoteNG
9.0
NetSupport Manager
10.0
Screen sharing
mRemoteNG
NetSupport Manager
10.0
File transfer
mRemoteNG
NetSupport Manager
10.0
Instant message
mRemoteNG
NetSupport Manager
10.0
Centralized management dashboard
mRemoteNG
NetSupport Manager
10.0
Annotations
mRemoteNG
NetSupport Manager
10.0
Monitoring and Alerts
mRemoteNG
NetSupport Manager
10.0

Pros

mRemoteNG

  • Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
  • Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
  • Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.
John Robinson | TrustRadius Reviewer

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Cons

mRemoteNG

  • The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
  • It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.
John Robinson | TrustRadius Reviewer

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

Support Rating

mRemoteNG

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
John Robinson | TrustRadius Reviewer

NetSupport Manager

No answers on this topic

Alternatives Considered

mRemoteNG

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!
John Robinson | TrustRadius Reviewer

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Return on Investment

mRemoteNG

  • Unquantifiable, really. It has definitely saved me time, and while each day it might not be much, over the course of a year I'm sure it has made an impact to my productivity level overall.
John Robinson | TrustRadius Reviewer

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

Pricing Details

mRemoteNG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

mRemoteNG
9.0
NetSupport Manager
10.0

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