MUGA vs. Webinato

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

Low-bandwidth environments seemed to prefer Google Hangout.

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• Registration page
• On-site technical help

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

• Aesthetics - in short, there are many competiting softwares and web platforms that have sharper visual qualities and more intuitive design. As the digital divide shrinks, users desire simple, easy-to-learn interfaces. More tech-savvy and higher production quality users will dig deeper for the more granular elements that omNovia supports so well. Also even more customizable webinar environments; perhaps more detailed themes.
• Hand in hand with the UI renovaton, I'd suggest a company rebranding. Instead of appealing to the corporate environments, I think the technology and applications omNovia represent can have a much wider use case.
• Mobile - going more mobile than omNovia already is. Products like Bambuser and Adobe Connect have a more integrated and intuitive mobile apps that simply out perform OmNovia.

Even though OmNovia offers great products, our recent account rep has been difficult to deal with. We are being charged for services we've never been charged for before. She is responsive and helpful but we were not aware of these additional charges when making our deal with our previous rep.

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

Having an assortment of licenses at my disposal with different web platform products was key given the clients included embassies, consulates, universities, etc. all over the world in different bandwidth environments, with different media equipment available, etc. omNovia performed well for the users with moderate to high bandwidth and higher quality equipment. Low-bandwith users did use the audio chat function but preferred less intense platforms that allowed for video. Other products: Watchitoo, Adobe Connect, Google Hangout, WebEx, GoTo Meeting.

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized

• in person networking since OmNovia allows for live events to be streamed. Without this ability we would only have regular webinars and would miss out on the networking opportunity.