SurveyLab vs. Tally

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

well suited to create forms to send to customers and partners with all the informations we need to proceed with the request. For example if we need to create a new account we need names, address, and other informations specific to our SAAS

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

it is well done and easy to use. Creating and modifying forms is easy and fun

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot