N-able MSP Manager vs. Promys Enterprise PSA

N-able MSP Manager

25 Reviews and Ratings

Promys Enterprise PSA

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
N-able MSP Manager	Score10 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A
Promys Enterprise PSA	N/A	Mid-Size Companies (51-1,000 employees)	Promys Enterprise PSA is software that is designed to help professional services companies grow their business efficiently and profitably. The vendor says that its solution makes it easier to automate best practices and provide visibility across all departments by providing very strong help desk, resource management and time sheet functionality, along with equally strong modules for CRM, quoting, procurement, project management, customer asset tracking and inventory handling. The…	N/A

Pricing

N-able MSP Manager

Promys Enterprise PSA

No answers on this topic

Promys PSA Enterprise: 39 - 79
per seat

Pricing Offerings
N-able MSP Manager	Promys Enterprise PSA
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

$1,995 per installation

—

Pricing – We keep it simple. 90 day renewals. No surprise “extras”. Promys' pricing encompasses all support, upgrades and modules including mobile, quoting, calendar & e-mail integration – no surprise “extras”

Best Alternatives
	N-able MSP Manager	Promys Enterprise PSA
Small Businesses	Autotask PSA Score7.7 out of 10	Autotask PSA Score7.7 out of 10
Medium-sized Companies	Workday Professional Services Automation Score8.2 out of 10	Workday Professional Services Automation Score8.2 out of 10
Enterprises	Planview AdaptiveWork Score8.8 out of 10	Planview AdaptiveWork Score8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	N-able MSP Manager	Promys Enterprise PSA
Likelihood to Recommend	4.0 (4 ratings)	- (0 ratings)
Support Rating	3.9 (2 ratings)	- (0 ratings)

User Testimonials
	N-able MSP Manager	Promys Enterprise PSA
Likelihood to Recommend	N-able It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review	Promys CRM/PSA/HelpDesk/MSP No answers on this topic
Pros	N-able Web Based Automated Ticket creation Incentivized chris maddox Senior Consultant Read full review	Promys CRM/PSA/HelpDesk/MSP No answers on this topic
Cons	N-able It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager. Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary. Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface. Incentivized Les Klassen Hamm Owner Read full review	Promys CRM/PSA/HelpDesk/MSP No answers on this topic
Support Rating	N-able They're good at resolving issues when they arise. Incentivized Tamara Ham Secretary Read full review	Promys CRM/PSA/HelpDesk/MSP No answers on this topic
Alternatives Considered	N-able MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Verified User Read full review	Promys CRM/PSA/HelpDesk/MSP No answers on this topic
Return on Investment	N-able We have had to spend time and resources to create our own reports, as MSP Manager does not have them. Searching for a ticket requires scrolling, wasting time Incentivized chris maddox Senior Consultant Read full review	Promys CRM/PSA/HelpDesk/MSP No answers on this topic
ScreenShots	N-able MSP Manager Screenshots	Promys Enterprise PSA Screenshots