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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Narvar

    Score8 out of 10
    N/ANarvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
    Pricing
    Narvar
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Narvar
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Narvar
    Considered Both Products
    Narvar
    Chose Narvar
    Narvar, in my experience, is significantly more expensive.
    Incentivized
    Chose Narvar
    I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.
    Incentivized
    Chose Narvar
    At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Narvar
    Small Businesses
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Narvar
    Likelihood to Recommend
    8.4
    (5 ratings)
    Support Rating
    8.0
    (1 ratings)
    User Testimonials
    Narvar
    Likelihood to Recommend
    Narvar
    If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
    Incentivized
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    Pros
    Narvar
    • Narvar offered us a turn-key solution that we had up and running in less than a month.
    • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
    • Narvar's solution is scalable/expandable to include returns (once we are ready).
    Read full review
    Cons
    Narvar
    • Pricing is much more expensive than competitors.
    • UI Design is often lacking.
    Incentivized
    Read full review
    Support Rating
    Narvar
    Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
    Incentivized
    Read full review
    Alternatives Considered
    Narvar
    At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
    Read full review
    Return on Investment
    Narvar
    • Not sure we could attribute ROI to this tool.
    Incentivized
    Read full review
    ScreenShots