Solid yet expensive post-purchase solutions
March 29, 2022

Solid yet expensive post-purchase solutions

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Narvar

At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.
  • Returns solution.
  • Customer success.
  • Innovative solutions.
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
  • Order tracking.
  • Reducing contact center volume.
  • Reduce contact center volume.
  • Increase NPS.
Narvar, in my experience, is significantly more expensive.

Do you think Narvar delivers good value for the price?

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If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.