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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NCR Voyix Counterpoint

    Score6 out of 10
    N/ANCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.N/A

    Retail Pro

    Score7.9 out of 10
    N/ARetail Pro is a retail management offering from Retail Pro International headquartered in Folsom, California.N/A
    Pricing
    NCR Voyix CounterpointRetail Pro
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    NCR Voyix CounterpointRetail Pro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    NCR Voyix CounterpointRetail Pro
    Small Businesses
    No answers on this topic
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    Medium-sized Companies
    Epicor Eagle
    Score7.9 out of 10
    Epicor Eagle
    Score7.9 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NCR Voyix CounterpointRetail Pro
    Likelihood to Recommend
    9.0
    (2 ratings)
    6.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    NCR Voyix CounterpointRetail Pro
    Likelihood to Recommend
    NCR VOYIX
    It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success. We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable. Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best. Inventory managem[e]nt is vast, with terrific reporting.
    Incentivized
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    Retail Pro International
    Centralized control of stores and we are able to manage different taxes, promotions based on the region. With more than 200 prices retail pro help us manage different prices for an item.
    Read full review
    Pros
    NCR VOYIX
    • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
    • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
    • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
    • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
    Incentivized
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    Retail Pro International
    • The capability of interface customization.
    • Good for small retailers.
    Incentivized
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    Cons
    NCR VOYIX
    • Some features have several ways to do the same action.
    Incentivized
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    Retail Pro International
    • Serial number tracking and reporting.
    • Serial/Batch based selling price.
    • Online reports.
    Read full review
    Likelihood to Renew
    NCR VOYIX
    No answers on this topic
    Retail Pro International
    First thing, all of my business users are happy with the usability and reliability of retail pro. Users are able to get what they want to run the business positively. We are able to customize the solution any time based on the business requirements. Finally after working on different solutions we found a solution that works with little support.
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    Support Rating
    NCR VOYIX
    No answers on this topic
    Retail Pro International
    Retail pro is a solution which needs minimum support, so we can concentrate on other productive work. Worst case if there is any problem our well trained Zimson team is able to handle it on time. Thanks Retail Pro for its world class support and training system. No wonder why all top retail brands use Retail Pro for its POS operations.
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    Alternatives Considered
    NCR VOYIX
    We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
    Incentivized
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    Retail Pro International
    N/A. I wish we could switch to other products.
    Incentivized
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    Return on Investment
    NCR VOYIX
    • It works with very little maintenance.
    • On prem or cloud based server.
    • Users can learn quickly how to use the POS.
    • Managers can learn quickly how to handle inventory and employees.
    Incentivized
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    Retail Pro International
    • It decreased the home office's efficiency because it runs too slow and always crashes.
    • At the store level, it causes cash over short/duplicate charge issues when it crashes.
    • For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.
    Incentivized
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