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Good for small retail businesses. Run away if you are a mid-sized company.
Updated June 27, 2022

Good for small retail businesses. Run away if you are a mid-sized company.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Retail Pro

It is being used at all of our store locations across the nation and at the home office (including the accounting department, inventory & planning department, IT department, etc.). It is the POS system we use.
  • The capability of interface customization.
  • Good for small retailers.
  • Always crashes. Runs very slow. Part of this is because it does not fit the size of our company anymore.
  • Lack of capability to integrate with accounting software. We have to use Access tool to pull sales journal data from Retail Pro, then import to our accounting software.
  • The interface looks very out of date.
  • It decreased the home office's efficiency because it runs too slow and always crashes.
  • At the store level, it causes cash over short/duplicate charge issues when it crashes.
  • For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.
N/A. I wish we could switch to other products.
It will suit simple small size businesses like mom and pop shops. For a mid-sized retail company with more than 100 stores, it runs way too slow and lacks a lot of functions.