NetSupport Manager vs NoMachine Enterprise Desktop

Likelihood to Recommend

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Feature Rating Comparison

NetSupport Manager

NoMachine Enterprise Desktop

Screen sharing

File transfer

Instant message

Remote management of servers & workstations

Centralized management dashboard

Annotations

Monitoring and Alerts

Multi-platform remote control

Over-the-Internet remote session

Remote Active Directory® management

Pros

Remote administration to all Network PCs
Application deployment
Inventory
Console capabilities
File Transfer

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Secure connection
Fast response over internet
Really look like you are sitting in front of the machine you are connecting.

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Cons

Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Keyboard mapping between client and host is often screwed up.
Cut and paste between client and host is not convenient
Would be nice if there was a function of simple file transfer between client and host

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Support Rating

No score

No answers yet

No answers on this topic

NoMachine Enterprise Desktop 5.0

Based on 1 answer

I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Alternatives Considered

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Return on Investment

NSM allowed us to quickly update our core applications to minimize downtime.
NSM allowed us to perform better and faster support to our end users.
NSM allowed us to perform complex tasks remotely.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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It makes the access to server much easier and convenient
Connection is very stable, which makes works very efficient
I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
No negative impact

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

NetSupport Manager

NoMachine Enterprise Desktop

NetSupport Manager

NoMachine Enterprise Desktop

NetSupport Manager vs NoMachine Enterprise Desktop