What users are saying about
1 Ratings
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Score 10 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

Radmin Remote Administrator

Excellent working tool for remote connection between computers. Allows you to work with your customers remotely and provide quality support, and allows the simultaneous connection of several computers. Aso saves the information of connections made for future connections, as well as allows you to eliminate or modify the data of the connections that have been made.
Katiuska Salazar | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Screen sharing
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
File transfer
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Instant message
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Remote management of servers & workstations
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Centralized management dashboard
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Annotations
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Monitoring and Alerts
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Multi-platform remote control
NetSupport Manager
10.0
Radmin Remote Administrator
10.0
Access to sleeping/powered-off computers
NetSupport Manager
Radmin Remote Administrator
10.0
Over-the-Internet remote session
NetSupport Manager
Radmin Remote Administrator
10.0
Remote Active Directory® management
NetSupport Manager
Radmin Remote Administrator
10.0
Session record
NetSupport Manager
Radmin Remote Administrator
10.0

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Radmin Remote Administrator

  • It allows you to add equipment to connect to it
  • It allows you to save the information of the connected equipment
  • It allows you to eliminate equipment or modify the information of the same ones if it has changed
Katiuska Salazar | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

Radmin Remote Administrator

  • Slow or intermittent connectivity if there is no good communication link between connected equipment
  • They could add functionality so that the user of the tool can take full control of the equipment when changing users
  • Provide more detailed information about the user that makes the remote connection to the computer
Katiuska Salazar | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Radmin Remote Administrator

Katiuska Salazar | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

Radmin Remote Administrator

No answers on this topic

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Radmin Remote Administrator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
Radmin Remote Administrator
10.0

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