NetSupport Manager vs Radmin Remote Administrator

Likelihood to Recommend

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Excellent working tool for remote connection between computers. Allows you to work with your customers remotely and provide quality support, and allows the simultaneous connection of several computers. Aso saves the information of connections made for future connections, as well as allows you to eliminate or modify the data of the connections that have been made.

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Katiuska Salazar

Profesional independiente

TecnomundoInformation Technology and Services, 1-10 employees

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Feature Rating Comparison

NetSupport Manager

Radmin Remote Administrator

Screen sharing

File transfer

Instant message

Remote management of servers & workstations

Centralized management dashboard

Annotations

Monitoring and Alerts

Multi-platform remote control

Access to sleeping/powered-off computers

Over-the-Internet remote session

Remote Active Directory® management

Session record

Pros

Remote administration to all Network PCs
Application deployment
Inventory
Console capabilities
File Transfer

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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It allows you to add equipment to connect to it
It allows you to save the information of the connected equipment
It allows you to eliminate equipment or modify the information of the same ones if it has changed

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Katiuska Salazar

Profesional independiente

TecnomundoInformation Technology and Services, 1-10 employees

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Cons

Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

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Slow or intermittent connectivity if there is no good communication link between connected equipment
They could add functionality so that the user of the tool can take full control of the equipment when changing users
Provide more detailed information about the user that makes the remote connection to the computer

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Katiuska Salazar

Profesional independiente

TecnomundoInformation Technology and Services, 1-10 employees

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Alternatives Considered

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

View all 1 answers on this topic

Katiuska Salazar

Profesional independiente

TecnomundoInformation Technology and Services, 1-10 employees

View all 1 answers on this topic

Return on Investment

NSM allowed us to quickly update our core applications to minimize downtime.
NSM allowed us to perform better and faster support to our end users.
NSM allowed us to perform complex tasks remotely.

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Miguel Nuñez

Information Technology Manager

GB Advisors, Inc.Automotive, 201-500 employees

View all 1 answers on this topic

No answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

NetSupport Manager

Radmin Remote Administrator

NetSupport Manager vs Radmin Remote Administrator