NextGen® Practice Management Solutions vs. SAP Knowledge Graph

It's better than paper charting but it is still tedious and not efficient.

Incentivized

• Scheduling patients always felt very intuitive. We do not use the feature often, but we have the capability of copying and pasting appointments throughout the template.
• When transitioning between the PM and EHR module, the software is great about keeping the same patient active in either window.
• If a practice desires a product which is housed on-premise (on a company-owned server), Nextgen will satisfy that need/desire.

Incentivized

• Too much clicking that is involved and too many separate templates to items that could be consolidated to one screen.
• Radiology orders and many labs are missing and don't always interface with outside radiology facilities, hospitals and labs.
• The standing orders module should be changed so that it can be ordered by a provider and then completed or noted as complete or administered by a nurse or medical assistant. Currently the person who puts in the "standing order" must be the one to enter the results, which is redundant and a waste of a provider's time.

Incentivized

Overall, a very easy and robust system to use for small practices. It enables us to keep billing in house and connectivity with various databases keep the providers "in the know" about what's going on with their patients. Some solutions - such as the patient portal and online scheduling are cumbersome and we have difficulty getting patients to use them.

Incentivized

We feel that Nextgen does not stack up very well against the cloud-based software on the market. Housing the underlying tables on your own hardware requires COSTLY man hours. We are in the business of providing health care services to patients, not database administration. Introducing cloud-based products has had a tremendously positive effect on our business.

Incentivized

• NGO has made our billing department top notch - less than a 3% first pass denial rate.
• Ease of use to verify most insurance types. Enables staff to collect copays and deductibles up front.
• Software is updated on a regular basis without having to purchase plug ins and add ons constantly

Incentivized