What users are saying about
8 Ratings
114 Ratings
8 Ratings
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Score 7.6 out of 100
114 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Nexthink

Nexthink is very well suited to support your ITSM solutions, assist in root cause analysis, project investigations/planning, device tagging, inventory and compliance management, proactive remediation, etc. In those regards it really is lightning in a bottle.While Nexthink can certainly act as a CMDB, I would not use it as such - it can support a repository but should not be the repository. It goes way beyond an APM, so if you're just looking for an APM, Nexthink does do that, but it does a lot more too.
Anonymous | TrustRadius Reviewer

Pentaho

The tool is fast, visually attractive and intuitive to use, but we also have an implementation of Qlik Sense and Pentaho pales in comparison to the overall capabilities. I recommend the tool, but everyone’s solution need is unique, so it may not be the right fit. Larger tools like Qlik are more versatile and easier to recommend. More expensive, yes, but you usually get what you pay for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Nexthink
Pentaho
7.0
Pixel Perfect reports
Nexthink
Pentaho
6.4
Customizable dashboards
Nexthink
Pentaho
8.4
Report Formatting Templates
Nexthink
Pentaho
6.1

Ad-hoc Reporting

Nexthink
Pentaho
7.2
Drill-down analysis
Nexthink
Pentaho
7.7
Formatting capabilities
Nexthink
Pentaho
6.7
Integration with R or other statistical packages
Nexthink
Pentaho
7.0
Report sharing and collaboration
Nexthink
Pentaho
7.6

Report Output and Scheduling

Nexthink
Pentaho
6.9
Publish to Web
Nexthink
Pentaho
7.3
Publish to PDF
Nexthink
Pentaho
8.6
Report Versioning
Nexthink
Pentaho
7.0
Report Delivery Scheduling
Nexthink
Pentaho
5.8
Delivery to Remote Servers
Nexthink
Pentaho
5.7

Data Discovery and Visualization

Nexthink
Pentaho
8.1
Pre-built visualization formats (heatmaps, scatter plots etc.)
Nexthink
Pentaho
8.9
Location Analytics / Geographic Visualization
Nexthink
Pentaho
7.5
Predictive Analytics
Nexthink
Pentaho
7.9

Access Control and Security

Nexthink
Pentaho
7.4
Multi-User Support (named login)
Nexthink
Pentaho
8.0
Role-Based Security Model
Nexthink
Pentaho
8.0
Multiple Access Permission Levels (Create, Read, Delete)
Nexthink
Pentaho
7.0
Single Sign-On (SSO)
Nexthink
Pentaho
6.5

Mobile Capabilities

Nexthink
Pentaho
7.8
Responsive Design for Web Access
Nexthink
Pentaho
8.4
Dedicated iOS Application
Nexthink
Pentaho
7.0
Dedicated Android Application
Nexthink
Pentaho
7.9
Dashboard / Report / Visualization Interactivity on Mobile
Nexthink
Pentaho
7.9

Application Program Interfaces (APIs) / Embedding

Nexthink
Pentaho
7.1
REST API
Nexthink
Pentaho
6.7
Javascript API
Nexthink
Pentaho
6.5
iFrames
Nexthink
Pentaho
6.7
Java API
Nexthink
Pentaho
7.8
Themeable User Interface (UI)
Nexthink
Pentaho
5.7
Customizable Platform (Open Source)
Nexthink
Pentaho
9.2

Pros

Nexthink

  • Ease of data gathering
  • Consolidation of multiple data points into one (previously, you'd have to request one thing from SCCM, one thing from JAMF, maybe something else from your Domain Controllers)
  • Support. Nexthink has always provided great levels of support when needed.
Anonymous | TrustRadius Reviewer

Pentaho

  • Being able to use the OLAP Analyzer tool saved our organization a lot of time in not needing to develop an OLAP tool on our own.
  • The ability to customize the tool and integrate all the internationalization we required was pretty straightforward.
Anonymous | TrustRadius Reviewer

Cons

Nexthink

  • The Finder is great but to utilize the product effectively it takes some getting used to. Very 'right click' heavy.
  • Learning curve. Nexthink is very boolean based in their investigations (not a knock, most products are), but since they can track things at such a siloed level it's important to know specifically how they are classifying their objects (ex, a package vs. an application vs. an .exe vs. a binary) so you can understand what findings you're getting.
  • Parity on Mac and Linux products. This is improving though.
Anonymous | TrustRadius Reviewer

Pentaho

  • At first, one needs to learn the basic concept of this software before going for the implementation. Once you are an expert on this then you will rock it.
  • Some of the basic features need to be enhanced such as sharing and collaboration capabilities
  • Needs to support automatically generated analytic visualizations or models
Ilham AB | TrustRadius Reviewer

Likelihood to Renew

Nexthink

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 8.8
Based on 11 answers
I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration
Adam O'Connor | TrustRadius Reviewer

Usability

Nexthink

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 5.0
Based on 1 answer
I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.
Deepak Paramanand | TrustRadius Reviewer

Support Rating

Nexthink

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 9.9
Based on 4 answers
We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.
Sandro Frattura | TrustRadius Reviewer

Online Training

Nexthink

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 9.5
Based on 2 answers
Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000
Stephanie Dozier | TrustRadius Reviewer

Implementation Rating

Nexthink

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 5.0
Based on 2 answers
Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.
Deepak Paramanand | TrustRadius Reviewer

Alternatives Considered

Nexthink

Nexthink is more than an APM, and can easily provide (to support) CMDB processes a la Servicenow Discovery, so we decided to go with them.
Anonymous | TrustRadius Reviewer

Pentaho

I was not with the company when they selected Pentaho over any other tool. As per my experience, I would recommend Pentaho. One of the reasons are that it is open source. If you know JAVA, you can create your own plugins. I have found its customer support pretty good and quick. And the most important thing is the cost. If you are not using the DI server, you can just use the community edition and it should fulfil your purpose too.
Nikhil Karkare | TrustRadius Reviewer

Return on Investment

Nexthink

  • Nexthink has been invaluable at quickly finding application roll-outs that could negatively affect our environment, in most cases before users even report them.
  • Nexthink has helped us consolidate and gain visibility in our environment, further standardizing naming conventions, hierarchies, etc.
  • Nexthink has integrated with our ITSM solutions, and is easy to use such that technicians no longer feel the need to request data from Engineers, they can just directly get it from Nexthink.
  • There is a learning curve, so for good ROI you're going to need to invest the people and training hours to use Nexthink to it's fullest effectiveness. Note, that even a cursory use though would reveal a lot about your environment that will keep you busy.
Anonymous | TrustRadius Reviewer

Pentaho

  • It's cheap. The version we have is free, so it has an immediate positive impact on ROI in that regard. However, a lot of our developers don't like it, which eats away our ability to be effective and productive.
  • It gets the job done. It may not be the most elegant tool, but for our purposes it works. There are probably better tools out there, and Pentaho has limited capabilities, but at the end of the day it works well enough.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nexthink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Pentaho

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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