Nexthink vs Pentaho | TrustRadius

What users are saying about

Score 9.2 out of 10

Based on 26 reviews and ratings

Score 8.3 out of 10

Based on 123 reviews and ratings

Feature Set Ratings

BI Standard Reporting

Nexthink

Feature Set Not Supported

N/A

7.9

Pentaho

79%

Pentaho ranks higher in 3/3 features

Pixel Perfect reports

N/A

0 Ratings

8.4

84%

17 Ratings

Customizable dashboards

N/A

0 Ratings

8.0

80%

17 Ratings

Report Formatting Templates

N/A

0 Ratings

7.4

74%

17 Ratings

Ad-hoc Reporting

Nexthink

Feature Set Not Supported

N/A

8.4

Pentaho

84%

Pentaho ranks higher in 4/4 features

Drill-down analysis

N/A

0 Ratings

8.0

80%

17 Ratings

Formatting capabilities

N/A

0 Ratings

7.7

77%

18 Ratings

Integration with R or other statistical packages

N/A

0 Ratings

9.0

90%

11 Ratings

Report sharing and collaboration

N/A

0 Ratings

8.6

86%

16 Ratings

Report Output and Scheduling

Nexthink

Feature Set Not Supported

N/A

7.9

Pentaho

79%

Pentaho ranks higher in 5/5 features

Publish to Web

N/A

0 Ratings

8.2

82%

17 Ratings

Publish to PDF

N/A

0 Ratings

6.9

69%

18 Ratings

Report Versioning

N/A

0 Ratings

8.3

83%

12 Ratings

Report Delivery Scheduling

N/A

0 Ratings

7.9

79%

16 Ratings

Delivery to Remote Servers

N/A

0 Ratings

8.0

80%

9 Ratings

Data Discovery and Visualization

Nexthink

Feature Set Not Supported

N/A

7.7

Pentaho

77%

Pentaho ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A

0 Ratings

7.5

75%

15 Ratings

Location Analytics / Geographic Visualization

N/A

0 Ratings

7.2

72%

15 Ratings

Predictive Analytics

N/A

0 Ratings

8.3

83%

13 Ratings

Access Control and Security

Nexthink

Feature Set Not Supported

N/A

8.1

Pentaho

81%

Pentaho ranks higher in 4/4 features

Multi-User Support (named login)

N/A

0 Ratings

8.2

82%

19 Ratings

Role-Based Security Model

N/A

0 Ratings

7.5

75%

18 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A

0 Ratings

8.3

83%

17 Ratings

Single Sign-On (SSO)

N/A

0 Ratings

8.3

83%

9 Ratings

Mobile Capabilities

Nexthink

Feature Set Not Supported

N/A

8.3

Pentaho

83%

Pentaho ranks higher in 3/3 features

Responsive Design for Web Access

N/A

0 Ratings

8.5

85%

9 Ratings

Mobile Application

N/A

0 Ratings

8.5

85%

7 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

N/A

0 Ratings

8.0

80%

10 Ratings

Application Program Interfaces (APIs) / Embedding

Nexthink

Feature Set Not Supported

N/A

8.0

Pentaho

80%

Pentaho ranks higher in 6/6 features

REST API

N/A

0 Ratings

8.0

80%

9 Ratings

Javascript API

N/A

0 Ratings

8.0

80%

8 Ratings

iFrames

N/A

0 Ratings

7.4

74%

8 Ratings

Java API

N/A

0 Ratings

8.2

82%

8 Ratings

Themeable User Interface (UI)

N/A

0 Ratings

7.7

77%

9 Ratings

Customizable Platform (Open Source)

N/A

0 Ratings

8.5

85%

9 Ratings

Attribute Ratings

Pentaho is rated higher in 1 area: Likelihood to Recommend

Nexthink

91%

12 Ratings

9.2

Pentaho

92%

30 Ratings

Nexthink

N/A

0 Ratings

8.8

Pentaho

88%

11 Ratings

Nexthink

N/A

0 Ratings

8.8

Pentaho

88%

5 Ratings

Nexthink

N/A

0 Ratings

8.8

Pentaho

88%

8 Ratings

Nexthink

N/A

0 Ratings

9.5

Pentaho

95%

2 Ratings

Nexthink

N/A

0 Ratings

5.0

Pentaho

50%

2 Ratings

Likelihood to Recommend

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

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Henry Jennings

Principal Engineer - Global Desktop Infrastructure Services

Sony Pictures EntertainmentEntertainment, 10,001+ employees

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Any company looking to solve ETL, data science, data mining problems can solve these issues with the Pentaho tools.

From a very close perspective, I know that different industries, such as the leads generation industry, which operates with other sectors such as loans, medical insurance, and mortgage, can benefit significantly from using the Pentaho tools to perform data extraction and refine records.

Other industries such as universities use the Pentaho tools for different kinds of investigations.

Banking industries also use the Pentaho tools to perform internal data mining operations, which, as you can imagine having so much data is challenging.

Perhaps if you are a single developer trying to extract data for some machine learning process, using the Pentaho tools could be a little too much, maybe overcomplicated when some spreadsheets or using R or Python could probably get the job done. Still, complex or straightforward data transformations could suffice for the job.

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Verified User

Engineer in Engineering

Information Technology and Services Company, 10,001+ employees

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Pros

It allows for an IT department to be proactive with finding/solving issues before they happen
It allows for a company to have a great tool for engaging with end users using campaigns/surveys
It shows the full overall picture of a device/network connections when troubleshooting user issues.

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Verified User

Professional in Information Technology

Civil Engineering Company, 5001-10,000 employees

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Integrate and synchronize with big data easily
Import data from any sources and different databases
Managing data in on-premise, hybrid and cloud environments.
Compatibility and flexibility of the platform with any type of scenario and any business or industry
Various tools in the software suite to transformation of data
Simple interface appearance and creative UI graphics

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Ali Kazempour

Information Technology Adviser

Information Technology AdviserInformation Technology & Services, 1-10 employees

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Cons

The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
Some useful features are only available to cloud customers.
Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.

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Andy McDougall

Customer Experience Analytics

DeloitteInformation Technology & Services, 10,001+ employees

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I think the relative obscurity of the tool is a downside, not as many developers, consultants or peers you can tap into.
Lack of a solid user community held us back, looking at Power BI and Qlik, they have huge user communities that help each other out. Would have liked that here.
Smaller company means smaller sales force, and the lack of a local presence made it hard to only interact online with the account rep. Other companies have someone local who often stops by with pre-sales developers to just pitch in free of charge when they have time.

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Verified User

Manager in Finance and Accounting

Consumer Goods Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Pentaho 8.8

Based on 11 answers

I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration

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Adam O'Connor

OpenERP Software Implementation Engineer

Ursa Information Systems IncorporatedInformation Technology and Services, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Pentaho 8.8

Based on 5 answers

I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.

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Deepak Paramanand

Technical Lead

Razorsight Software Pvt. Ltd.Information Technology and Services, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Pentaho 8.8

Based on 8 answers

We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.

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Sandro Frattura

Database Manager

Online Buddies, Inc.Internet, 51-200 employees

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Online Training

No score

No answers yet

No answers on this topic

Pentaho 9.5

Based on 2 answers

Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000

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Stephanie Dozier

Business Data Analyst

Centex Systems Support ServicesInformation Technology and Services, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Pentaho 5.0

Based on 2 answers

Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.

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Deepak Paramanand

Technical Lead

Razorsight Software Pvt. Ltd.Information Technology and Services, 51-200 employees

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Alternatives Considered

Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.

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David Paul

Director IT Service Delivery

TRC Companies, IncOil & Energy, 5001-10,000 employees

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Since the Pentaho platform offers a range of broad functionality across data preparation and advanced analytics, it also can be easily integrated to support many data sources and machine-learning frameworks. Based on that fact, we selected Pentaho to be used in our internal department. It also supports many of our BI use cases as required by company management or the business user. Last but not least, the Pentaho license is cheaper than their competitor.

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Ilham AB

Senior Solution Architect

Three.Telecommunications, 501-1000 employees

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Return on Investment

SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

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Verified User

Manager in Information Technology

Accounting Company, 10,001+ employees

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Pentaho has improved our overall business process.
Pentaho has helped the Managers and Directors to analyze the numbers going up and down from time to time.
We have a started a big project using Pentaho that is going to include all the business processes in the organization.

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Nikhil Karkare

Business Intelligence Analyst/Developer

CD-adapcoComputer Software, 201-500 employees

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Screenshots

See Both Nexthink Screenshots

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